Player save data is not always saved if the Windows username contains non-standard characters or symbols
[Google translate]
Hi.
I got an invite to play Dungeon's beta by my wife. The thing is that when I log out, my character and level disappear. What can this be due to? Very frustrating when we played together up to level 9 and then my character disappeared. To note is that her character and level remain.
—
Hej.
Jag har fått en invite till att spela Dungeons beta av min fru. Grejen är att när jag loggat ut så försvinner min karaktär samt level. Vad kan detta bero på? Väldigt frustrerande då vi tillsammans spelade upp till level 9 och sedan försvann min karaktär. Att observera är att hennes karaktär och level finns kvar.
Linked Issues
is duplicated by14
MCD-214Losing save file when exitingDuplicateMCD-237I lost all my progress every time I close the game.DuplicateMCD-418Save resetDuplicateMCD-440game progress is deleted all timeDuplicateMCD-462Game save data sometimes gets lost when logging outDuplicateMCD-492Cant saveDuplicateMCD-507The game does not save progress if username contains certain charactersDuplicateMCD-525Lost progressionDuplicateMCD-592my character is eliminated whenever I leave the gameDuplicateMCD-654Problème de Sauvegarde / Save ProblemsDuplicateMCD-786Account resetting after every sessionDuplicateMCD-788SavesDuplicateMCD-916When I got out of minecraft dungeon beta and went back into the game, my whole game started anew and my progress was lostDuplicateMCD-939The game does not save game progress and settings after you exit the gameDuplicate
MCL-774
Created Issue:
Min karaktär och level nollställs.
Hej.
Jag har fått en invite till att spela Dungeons beta av min fru. Grejen är att när jag loggat ut så försvinner min karaktär samt level. Vad kan detta bero på? Väldigt frustrerande då vi tillsammans spelade upp till level 9 och sedan försvann min karaktär. Att observera är att hennes karaktär och level finns kvar.
- Unresolved
- Open
- Unconfirmed
- Windows 1+
- Version #19204
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
Hej.
Jag har fått en invite till att spela Dungeons beta av min fru. Grejen är att när jag loggat ut så försvinner min karaktär samt level. Vad kan detta bero på? Väldigt frustrerande då vi tillsammans spelade upp till level 9 och sedan försvann min karaktär. Att observera är att hennes karaktär och level finns kvar.
[Google translate]
Hi.I got an invite to play Dungeon's beta by my wife. The thing is that when I log out, my character and level disappear. What can this be due to? Very frustrating when we played together up to level 9 and then my character disappeared. To note is that her character and level remain.
—
Hej.
Jag har fått en invite till att spela Dungeons beta av min fru. Grejen är att när jag loggat ut så försvinner min karaktär samt level. Vad kan detta bero på? Väldigt frustrerande då vi tillsammans spelade upp till level 9 och sedan försvann min karaktär. Att observera är att hennes karaktär och level finns kvar.
Min karaktär och level nollställs.Game save data get lost when logging out
relates to
![[Mod] LateLag](../../../data/avatars/users/92884.png){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
relates to
MCD-121
![[Mod] NeunEinser](../../../data/avatars/users/39263.png){kind=small}
is duplicated by
Game save data sometimes gets lost when logging out
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is duplicated by
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![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
is duplicated by
Gamesave datasometimes gets lost when logging outPlayer save data is not always saved if the Windows username contains non-standard characters or symbols
relates to
is duplicated by
relates to
![[Mod] bemoty](../../../data/avatars/users/50554.png){kind=small}
For save data being lost without switching PC, see MCD-101.
If you have any additional information, feel free to add it to MCD-101
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
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Found the Ticket MCD-101
Looks like the same error
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're actually already tracking this issue in MCD-101, so I've requested this ticket to be resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki – 📖 FAQs
This issue may be caused by third party anti-ransomware software.
Note that it is not the only possible cause - crashes can also reset the progress (see MCD-1205), so does Windows usernames that contain special characters (MCD-101). Always use the pause menu to properly quit the game.
Data corruption may occur on its own too, so creating backups is highly recommended.
See this comment by [Mod] Raybeano99 for more details on this.
Version 1.8.8.0, released on May 5th 2021, introduced the feature of cloud saves. Please make sure to use this feature in order to avoid this issue.
Cloud saves can be accessed by opening the character selection and either clicking "Upload Hero" when an existing hero is selected, or "Download Hero" when an empty space is selected.
For some users, the game progress occasionally resets after restarting Minecraft: Dungeons.
After reading ticket MCD-101 I confirmed there were no special characters in my Windows username.
I was playing the game regularly earlier today and then got a BSOD which led to a crash. Once I returned back to the game my save progress was wiped and now requests that I create a new character. I did not uninstall/reinstall the game. It seems the source of the issue was with my computer crashing.
Leaving open and translated since this seems like quite a critical issue.
Is this a general issue related to multiple users logging in at different times on the same PC?
It's also happening to me in Beta Update April 3. I only have one profile/account, I'm the only one that uses my PC. Just closing the game clears all the data. I got beta access from Mojang.
Same as SweetSofiMC, I am the only one that has account on this computer, but my issue has been from the start, my first logout cleared all the player data, and the issue is still here. Tried to unistall, reinstall and repair but the problem is still there. Hope the problem is solved before 26 may.
Same, win 10, exiting the game normally. I have to start all over each time I quit the game. Its like back in the days when playing on a NES =S
Can confirm, I even first exited to main menu, and then closed the game. I am using xbox one controllers to play coop on windows 10 pc and I got a friend invite, not the mojang invite.
Ok, I think I figured out something interesting, however, it needs verification from all the affected users. I think it may be related to user folder profiles with special characters, for example, my personal folder has an "á" character on the name, and it may prevent Dungeons from writing something to the path. I'm not sure of how does this work, it may be unrelated, but an interesting discover is that if you create a new windows local user with no special characters, it won't have this problem. Also not sure if the instructions I gave correct this or it's this the new user acting as a new installation. I hope Mojang finds out what causes the issue and fix is soon, but meanwhile, this is a workaround for all of you to enjoy the Beta!
Yes, exactly, I wasnt sure about this issue but I tried renaming my appdata folder and username, as you may think I bricked my pc (fixed it ofc). Sooo yeah, special characters like for example "ł" in polish prevent the game from saving data.
I can confirm this. I have tried re-installing the game, didn't help either. All settings are lost and all progress is gone, always!
OK, then my ÆØÅ makes this go wrong then. Should be easy to fix. GOGOGO =D
EDIT: Confirmed, I made a new account on my computer without Ø or any other non english letter. Now my character is saved.
I have the same problem!How to solve it?
Unfortunately, I have exactly the same problem.
I have played with friends up to level 13.
I closed the game in a normal way.
All player data is gone. With my friends everything is still there. (I was the host) I have already reinstalled the game, but this was not successful.
I had this problem ... the cause of the problem is the user on disk C being accented (for example André .... and with this name the game does not save the data) the solution I did was ... create another account user name on the PC with a name without an accent (for example Andre) ... and problem solved
I have also tested it and created a user without apostrophe. Unfortunately it worked but I want to be able to play with my normal user.
Now that we know where the problem is it can hopefully be fixed very soon to test the game further.
Yes I have an accent in my name thx for the help Andre
I will see that tomorrow
so how to fix this issue is make the saving system be able to read accents like č,ć,ž,đ,š,É and so on
As far as I know, the only way to avoid this issue currently is by using a Windows account without special characters.
If anyone reading this encounters this issue but doesn't have any special characters in your Windows user name, please create a new ticket.
this issue has hit me and my son twice. Rather painful, as he's only three years old and doesn't understand why our progress keeps being reset.
Is this still an issue in the newest version of MCD?
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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