Java Edition shows Demo with active Xbox Game Pass subscription
The team are working on an issue that causes some players to only see the Demo version available in the updated Launcher.
However, please make sure that you are signing in with your Microsoft account with which your Xbox Game Pass for PC subscription is associated.
- For further information about seeing the Demo Version only, please see this help article
- For more information about the Minecraft Launcher, please see the Minecraft Launcher for Windows FAQ
- We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Linked Issues
is duplicated by99
MC-240332Minecraft Java Edition Xbox Game Pass not workingDuplicateMC-240333Unable to play full game with Xbox game PassDuplicateMC-240335the new minecraft gamepass launcher does not recognize minecraft java DuplicateMC-240338Own game pass for pc, can only play demo, am logged into Microsoft account with game pass for pc.DuplicateMC-240342Cant play minecraft java edition with gamepassDuplicateMC-240355after i Migrate the Account to microsoft the minecraft is missingDuplicateMC-240356No matter what I try I get the "Make sure you are signed in to the Store and try again. Here's the error code, in case you need it: 0x803F8001" messageDuplicateMC-240357Bought the game, Says I dont own itDuplicateMC-240370After the migration minecraft looks like i dont own the game. DuplicateMC-240371I updated to the new launcher it doesn't think I had java before handDuplicateMC-240373Skin upload issueDuplicateMC-240376Minecraft account deletedDuplicateMC-240421Updated Minecraft Launcher causing Demo Play version only.DuplicateMC-240423My new Minecraft launcher say I need to buy MinecraftDuplicateMC-240505Couldn't connect to the Minecraft services DuplicateMC-240523Unable to launch launcherDuplicateMC-240552Minecraft Launcher fails to connect to my Minecraft services despite having owned Minecraft: Java Edition and Minecraft Dungeons: Hero EditionDuplicateMC-240611update to the new launcher and when I enter it tells me to play demo and buy minecraft againDuplicateMC-240645unable to install minecraft java editionDuplicateMC-240664I cannot log into my Microsoft Account on the new Minecraft LauncherDuplicateMC-240725demo minecraft after downloading the new launcherDuplicateMC-240758I bought java edition minecraft and didnt get it.DuplicateMC-240809lost the minecraft I boughtDuplicateMC-240814download issues DuplicateMC-240875Java gamepass DuplicateMC-241060oh no something went wrong and we couldn't connect to the minecraft servicesDuplicateMC-241300New launcher fails to connect to Minecraft ServicesDuplicateMC-241529i redeemed my java code yesterday and its saying i need to by the game againDuplicateMC-241907I purchased the Java addition and the Bedrock additionDuplicateMC-245970Minecraft Java Edition Xbox Game Pass not workingDuplicateMC-245976Xbox gamepass doesn't workDuplicateMC-245989Windows 10 + PC Game Pass + Family account = demo modeDuplicateMC-248043Game sharing not working on java editionDuplicate
MCL-19989Cannot access new launcherDuplicateMCL-19990Lost java playability after updateDuplicateMCL-19994gamepass minecraft javaDuplicateMCL-19998Cannot play Java Edition Duplicate of MCL-19984DuplicateMCL-20015Java edition lostDuplicateMCL-20016problem with the new launcherDuplicateMCL-20017New Launcher Java Demo?DuplicateMCL-20020Issue with account migrationDuplicateMCL-20024Problems with Game Pass AccountDuplicateMCL-20040Launcher says I'm in Demo mode while I own the gameDuplicateMCL-20066New Launcher say I dont own Java version of MinecraftDuplicateMCL-20070New launcher fails to recognize that I own both versions of the gameDuplicateMCL-20071After the new launcher update , Launcher says demo modeDuplicateMCL-20097The new launcher is telling me to buy Minecraft again.DuplicateMCL-20110Can only play demo after migrating accountDuplicateMCL-20120I can only play minecraft demo version on the new launcherDuplicateMCL-20122I cant install or download a game.DuplicateMCL-20126New launcher doesnt detect minecraft java boughtDuplicateMCL-20128Minecraft launcher fails with "Oh no! Something went wrong and we couldn't connect to the Minecraft services"DuplicateMCL-20140Konto disappeared!DuplicateMCL-20145Minecraft Launcher Claims I Dont Own Minecraft DuplicateMCL-20160Minecraft java not working on new launcherDuplicateMCL-20163After updating for the new minecraft launcher it always sais that i I didn't buy itDuplicateMCL-20172Downloaded new minecraft launcher now it says i only have the demo (java launcher)DuplicateMCL-20176No se pudo establecer la conexión a los servidores de Minecraft | Could not connect to Minecraft serversDuplicateMCL-20178Unable to connect to Minecraft services on new launcherDuplicateMCL-20182Minecraft launcher errorDuplicateMCL-20185Unable to connect to Minecraft ServicesDuplicateMCL-20187New Launcher bugDuplicateMCL-20188No longer able to playDuplicateMCL-20208hey, stop upgrading launcher with lot of serious bug !DuplicateMCL-20230Minecraft Launcher says I have to buy minecraftDuplicateMCL-20236New launcher noit workingDuplicateMCL-20240I just bought GamePass to download the MC Launcher but it does not give me access.DuplicateMCL-20281Don't access your account with you after you've migrated.DuplicateMCL-20283Cant connect with XBOX GAME PASS UltimateDuplicateMCL-20286Minecraft launcher offline DuplicateMCL-20309Launcher does not recognize bought gamesDuplicateMCL-20319[no Xbox Game Pass] I bought Minecraft: Java Edition, but I only can play the demo version.DuplicateMCL-20327I already bought Java but when I updated the launcher it only lets me play the demoDuplicateMCL-20359Launcher is on demo even thought I bought the gameDuplicateMCL-20379(SOLVED) I lost the Java Edition after installing new launcher DuplicateMCL-20402It tells me to buy java edition again but I already bought itDuplicateMCL-20420Java Edition shows Demo when i have purchased minecraft for javaDuplicateMCL-20440i got every thing to the mico acc and it telling all i got is windos 10 vr and java is olny demoDuplicateMCL-20464Can't access old Minecraft account with new launcher.DuplicateMCL-20503I have already paid for minecraft java edition but I'm being asked to pay again from the new update of the launcher, it sends me to the minecraft demoDuplicateMCL-20506Can't connect to minecraft services in the new launcherDuplicateMCL-20519Can only play demo with game passDuplicateMCL-20527minecraft launcher says i didnt bought minecraft, but i boughted itDuplicateMCL-20548I've lost access to both mc and mc dungeons.DuplicateMCL-20574It does not recognize that you have purchased Miencraft JavaDuplicateMCL-20585Rebuy Minecraft/Minecraft Dungeons after Migration on new launcherDuplicateMCL-20655I had bought all types of minecraft in the launcher a long time ago, but the launcher says I don'tDuplicateMCL-20670So I'm somehow not installing Minecraft Java on my PCDuplicateMCL-20749launcher automatically uses xbox live to sign inDuplicateMCL-20883Game appearing as not bought in launcherDuplicateMCL-20953Unable to play the game.DuplicateMCL-20985Minecraft Launcher Shows Play Demo Option On Active Xbox Game PassDuplicateMCL-20986Minecraft Launcher now shows 'Play Demo Option' with Active Xbox Game PassDuplicateMCL-20989Minecraft Java Edition shows a demo game with an activated Xbox Game Pass for PC subscriptionDuplicateMCL-20990Minerkaft Java with active Xbox Game Pass shows demo versionDuplicateMCL-20996my friend owns game pass and he shared it for me from microsoft store account and minecraft shows play demoDuplicateMCL-21005Says I don't own any version of Minecraft, but I have Game Pass UltimateDuplicateMCL-21011I have gamepass and cant play javaDuplicateMCL-22529Minecraft launcher thinks there is no internetDuplicate
MCD-1230Attachments17
- Fixed
maxi![[Mojang] Donuts1000](../../../data/avatars/users/18949.svg)
[Mojang] Donuts1000- 80
- 60
- Community Consensus
- 676995
- Minecraft Launcher
2.2.5519 (Windows) - 2.2.8545 (Windows)
2.2.5519 (Windows) 2.2.5518 (Mac) 2.2.5516 (Linux) 2.2.7265 (Windows) 2.2.7264 (NEW Windows App) 2.2.7447 (Windows) 2.2.7450 (NEW Windows App) 2.2.7954 (New Windows App) 2.2.7957 (Windows) 2.2.8351 (Windows) 2.2.8352 (New Windows App) 2.2.8543 (Mac) 2.2.8545 (Windows)- 2.2.11103 (Windows) 2.2.11104 (Mac) 2.2.11105 (New Windows App) 2.2.11106 (Linux)
Created Issue:
XBox gamepass demo? Is this an error?
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Linked Issues
is duplicated by1
TRASH-36135
Attachments2
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Update on this issue:The team are working on an issue that causes some players to only see the Demo version available in the updated Launcher.
However, please make sure that you are signing in with your Microsoft account with which your Xbox Game Pass for PC subscription is associated.
- For further information about seeing the Demo Version only, please see this help article
- For more information about the Minecraft Launcher, please see the Minecraft Launcher for Windows FAQ
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
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![[Mod] markderickson](../../../data/avatars/users/18946.svg){kind=small}
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![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
XBox gamepass demo? Is this an error?Xbox gamepass demo? Is this an error?
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Xbox gamepassdemo? Is this an error?Java Edition shows Demo with active Xbox Game Pass subscription.
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Мне кажется что Моджанг забили на эту проблему. Они пинают хуи. Дохуя людей не может поиграть в игру - им похуй им похуй. Пиздец.
![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
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![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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Java Edition shows Demo with active Xbox Game Pass subscription.
relates to
[Mojang] Donuts1000The team are working on an issue that causes some players to only see the Demo version available in the updated Launcher.
However, please make sure that you are signing in with your Microsoft account with which your Xbox Game Pass for PC subscription is associated.
- For further information about seeing the Demo Version only, please see this help article
- For more information about the Minecraft Launcher, please see the Minecraft Launcher for Windows FAQ
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Update on this issue:The team are working on an issue that causes some players to only see the Demo version available in the updated Launcher.
However, please make sure that you are signing in with your Microsoft account with which your Xbox Game Pass for PC subscription is associated.
- For further information about seeing the Demo Version only, please see this help article
- For more information about the Minecraft Launcher, please see the Minecraft Launcher for Windows FAQ
- We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Update on this issue:The team are working on an issue that causes some players to only see the Demo version available in the updated Launcher.
However, please make sure that you are signing in with your Microsoft account with which your Xbox Game Pass for PC subscription is associated.
- For further information about seeing the Demo Version only, please see this help article
- For more information about the Minecraft Launcher, please see the Minecraft Launcher for Windows FAQ
- We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Update on this issue:The team are working on an issue that causes some players to only see the Demo version available in the updated Launcher.
However, please make sure that you are signing in with your Microsoft account with which your Xbox Game Pass for PC subscription is associated.
- For further information about seeing the Demo Version only, please see this help article
- For more information about the Minecraft Launcher, please see the Minecraft Launcher for Windows FAQ
- We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8
I have the game pass, and I've downloaded Minecraft a few minutes ago but for some reason, it says play demo. I have the game pass what's wrong with the launcher???
Is that different than attaching a screenshot of the issue? I've never had issues like this before so I'm unsure of the steps
is duplicated by
This site intended for bugs so we can't really help you out here with account problems. With that said you might be running into this situation because you have a wrong active account. Try these steps:
- For players acquiring access to our games via PC Game Pass:
- If your subscription has ended, then this is expected behavior. You can view and update your subscription on account.microsoft.com
- If you still have an active PC Game Pass subscription, see
MCL-19984. Otherwise:
- Locate the receipt sent to the email that was used when purchasing the game (Minecraft: Java Edition or Minecraft Dungeons)
- Use this email account to sign in to Minecraft Launcher:
- For Minecraft Dungeons (Windows 7/8/10), Minecraft: Java Edition (purchased after December 1, 2020) or recently migrated accounts, sign in using your Microsoft Account.
- For Minecraft: Java Edition (unmigrated & purchased before December 1, 2020) you sign in using your Mojang Account.
- If you have several accounts, you can sign in with all of them in Minecraft Launcher. Click Settings, and Accounts, and there you can add additional accounts
- Make sure you have internet connection and are connected to Minecraft Services (you do not see a gray info message at the bottom of Minecraft Launcher saying otherwise)
- Make sure you switch to the account that you own the game on (in the top-left corner of the launcher)
- After migrating your account make sure you've logged in with your new Microsoft account. To do this log out of the launcher, click 'go back' and select the 'Microsoft Login' button.
- You can also sign in on our website to verify that you own the game:
- For Minecraft: Java Edition sign in on https://www.minecraft.net/
- For Minecraft Dungeons sign in on https://www.minecraftdungeons.net/
- Still an issue? Read our help article: Can only play Minecraft demo (Java Edition)
- Even so, you still have a problem? Please contact Customer Support and provide proof of your purchase and what account you are using (Microsoft or Mojang, and the email address)
We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8
I bought je by code to microsoft account.
If I go into the purchase window, it says I've already purchased it.
but at launcher, there's only demo.
nickname is high37806
Thank you for your report!
We're actually already tracking this issue at MCL-19984, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're actually already tracking this issue at MCL-19984, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
We're actually already tracking this issue at MCL-19984, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
We're actually already tracking this issue at MCL-19984, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
this has to do with java services being messed up atm
Possible relation to MCL-19984
Duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
which has a fix for this issue
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
which has a fix for this issue
duplicate of MCL-19984
duplicate of MCL-19984
could be a result of MCL-19984
could be a result of MCL-19984
could be a result of MCL-19984
duplicate of MCL-19984
duplicate of MCL-19984
This is NOT a duplicate of MCL-19984. I do not get sent to the store. I am not using an XBox.
The launcher opens with a box with my account listed and the option to add an account. I click on my account and I get a box with two options: Microsoft login and Mojang login. Also I get a box in the upper corner that says "Something went wrong with the login process". If I click on the microsoft login, I get that message again. The mojang box just tells me to migrate to microsoft, which I did several months ago. See att ached screenshot.
possible relation to MCL-19984
May be the java authentication issue with Microsoft / Microsoft Store preventing it from launching altogether.
You can still use the old launcher, if it will let you regarding MCL-19984
Does this relate to MCL-19984
Duplicates MCL-19984
Duplicates MCL-19984
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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duplicate of MCL-19984
Duplicate of MCL-19984
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
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Please refer to MCL-19984
MCL-19984 has a fix for this issue
Thank you for your report!
We're tracking this issue in MCL-19984, so this ticket is being resolved and linked as a duplicate.
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Duplicate of MCL-19984
This is still a duplicate issue of MCL-19984
as it pertains to the exact same situation
MCL-19984 has a fix for this issue
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fix for this issue in MCL-19984
MCL-19984 has information regarding this
MCL-19984 has a fix for this
MCL-19984 didn't help me with my problem. Like I said, I can't even open the launcher. I verified which email I used to migrate and nada. I also don't have multiple Microsoft accounts so it couldn't be that either. I don't know if I its because I'm using Windows 10 or what not, but everything I try doesn't work.
Duplicate of MCL-19984
Duplicate of MCL-19984
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Duplicates MCL-19984 (for the new launcher) "Couldn't connect to Minecraft Services" is an issue for tech support.
Duplicates MCL-19984
Duplicates MCL-19984
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MCL-19984 can help with the log in. Community Support should be able to help with the connection issue. (link above)
Duplicates MCL-19984
Duplicates MCL-19984 If the connection issue persists contact Community Support for help.
Duplicates MCL-19984
Duplicates MCL-19984 If the connection issue persists contact Community Support for help.
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This is actually another issue: MCL-19984 so I'm going to go ahead and resolve this report as a duplicate of that
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Duplicate of MCL-19984
Invalid report, for problems with the new launcher refer to MCL-19984
For problems referring the new launcher refer to MCL-19984
A comment I have in MCL-19984 may fix this issue
refer to MCL-19984 for a possible fix
A comment i have in MCL-19984 may fix this issue
A comment i have in MCL-19984 may fix this issue
A comment in MCL-19984 may fix this issue
A comment i have in MCL-19984 may fix this issue
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Refer to MCL-19984, incorrect labeled report
A comment I have in MCL-19984 may fix this, follow the "Error Code" instructions
A comment in MCL-19984 has a fix for this issue, Refer to the "Error Codes" instructions
You can also download the old launcher here Download for Windows 7/8
Duplicate of MCL-19984
Look at some of the things in MCL-19984 and see if they help.
I have added two new images after figuring out how to roll the software back. these images are reflecting what I saw after opening the launcher, fallowing these prompts and applying the updates is when I got locked out and it appeared like I had never even owned the games. It appears that this "improved launcher" was supposed to add the "game pass functionality" to the launcher as well as add more "security" to the program.
anything past this is beyond my range of knowledge.
I have looked at MCL-19984 at a glance I didn't see anything I will continue to read in a moment.
Thank you! Dylan Bannerman
I did figure out how to roll my launcher back to WINDOWS 7/8 release and I was able to get things working again although It appears I am going to be constantly be bothered by it wanting to update notifications.
See if my last comment in MCL-19984 fixes this
Duplicate of MCL-19984
MCL-16570 is the old "Demo" issue. The help article in MCL-19984 is still viable.
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There is not enough information to diagnose your issue. Try checking MCL-19984 for answers.
If the issue persists please attach the crash report or log. The crash report is a text file located in the .minecraft/crash-reports folder named crash-date-client.txt. If not available attach the launcher_log.txt file.
Duplicates MCL-19984
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Duplicate of MCL-19984
Duplicate of MCL-19984
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Duplicate of MCL-19984
Reinstall the Gaming Services app on your Windows 10/11 device:
- Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
- In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers - In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN - Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
- Restart your device
- Go to Microsoft Store
- Click the ... in the top right corner and click My Library
- Go to the Gaming Services page and click get
- Repeat for Microsoft Store, Xbox Live in-game experience, Xbox Game Bar, Microsoft Store, and the Xbox Game Bar,
- Restart your PC then navigate to %appdata% and delete your .minecraft folder after backing up your worlds and screenshots etc... to another folder.
- Try to go install the Minecraft Launcher from Microsoft Store
Possible Relation to MCL-19984
Possible fix:
Reinstall the Gaming Services app on your Windows 10/11 device:
- Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
- In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers - In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN - Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
- Restart your device
- Go to Microsoft Store
- Click the ... in the top right corner and click My Library
- Go to the Gaming Services page and click get
- Repeat for Microsoft Store, Xbox Live in-game experience, Xbox Game Bar, Microsoft Store, and the Xbox Game Bar,
- Restart your PC then navigate to %appdata% and delete your .minecraft folder after backing up your worlds and screenshots etc... to another folder.
- Try to go install the Minecraft Launcher from Microsoft Store
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Does MCL-19984 describe your issue?
Fix for 0x803F8001 in MCL-19984
States:
For those receiving an error code when trying to install the new launcher from the Microsoft store:
Under the "Still Having Problems?" section
Reinstall the Gaming Services app on your Windows 10/11 device:
- Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
- In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers - In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN - Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
- Restart your device
- Go to Microsoft Store
- Click the ... in the top right corner and click My Library
- Go to the Gaming Services page and click get
- Repeat for Microsoft Store, Xbox Live in-game experience, Xbox Game Bar, Microsoft Store, and the Xbox Game Bar,
- Restart your PC then navigate to %appdata% and delete your .minecraft folder after backing up your worlds and screenshots etc... to another folder.
- Try to go install the Minecraft Launcher from Microsoft Store
Duplicates MCL-19984
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Duplicates MCL-19984
MCL-19984 has a fix for this issue
Duplicates MCL-19984
Duplicates MCL-19984
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Duplicates MCL-19984
Duplicates MCL-19984
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Duplicates MCL-19984
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Duplicate of MCL-19984
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Similar thing is happening for me. Owner of java version for many years. Old (win 7/8) launcher works fine, but new version cannot to minecraft services and thus does not recognise me as a valid customer. Have tried disabling firewalls, but error still occurs. I have ony one Microsoft account.
Support personelle have told me that there are known bugs in the new microsoft launcher, and to use the old launcher in the meantime.
There appear to be MANY duplicates of this error reported in different ways thoughout this project, some dating back to 2 November 2021: e.g. MCL-19984. I cannot find one that that has been assigned. Numerous support messages are blaming people for not logging on with the correct microsoft account, but this ignores the appearance of the error message.
Check if MCL-19984 helps.
Duplicates MCL-19984
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I have the exact same problem, the new update (2.2.7447) didn't fix anything.
The comment in MCL-19984 is irrelevant in my case because it's about a problem with the windows store, which I don't have since I'm on Windows 7.
Everything works fine with alternative launchers.
With wireshark, I see failed attempts to connect to 13.107.43.15 when the launcher start, accessing this IP in a web browser lead to a page stating that "Our services aren't available right now".
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MCL-19984 should help with the login process.
Duplicates MCL-19984 Java is bundled within. The note in that link should help.
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Arisa is right. It's a duplicate of MCL-19984.
When a game has been launched on one Microsoft account, and you attempt to open the game in a second account, it will report the second account does not own Minecraft: Java Edition.
It should be noted that it does not impede the ability to play. You can still hit "Play Demo" and the game will open and authorize normally without problem, provided you're logged in with the correct account.
Specific steps to reproduce;
- Open the Launcher and log into any account.
- Hit play to start the game.
- Re-open (or switch to) the Launcher, and switch accounts.
Your Launcher should now instruct you to play in the Demo, or to buy the full game. Again, this does not impede playability, and users can still open the game normally.
This happens even after logging out of and restarting the Launcher entirely.
Edit: It's come to my attention that this may be a duplicate of MCL-19984; however, this also specifically states a potential cause.
Duplicates MCL-19984
Duplicates MCL-19984
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Because reports are blindly closed and merged, i am posting this comment here
there are multiple issues being merged into one ticket
- people getting demo mode because of not logging into correct account (old or new launcher) (not mojang fault)
MCL-16570 - people getting demo mode with xbox game pass (new launcher) ** (this report)
MCL-19984 - people getting demo mode but are logged into correct account (new launcher)
- you can confirm it is correct account by checking on minecraft.net
this third issue is separate and needs its own report, but mods and helpers need to stop merging them into this one
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Duplicates MCL-19984 - Java Edition shows Demo with active Xbox Game Pass subscription.
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Hello, even I got a similar bug. I have game pass ultimate but im still not able to access java, I hope mojang fixes this soon
i got the same bug. Please Mojang fix this
Same i can download window 10 edition but not java and i have gamepass for pc. mojang? can you fix?
Anyway, I have the game pass, I try to access it and I get to play the demo.
Same problem here! I have the game pass but I can only play the demo.
same problem xbox app just got updated and it is still appears that you can only play the demo, Mojang pls fix this, is a very big issue
same here, It just shows up as "experiment" instead of play, this only happens in the java edition though
Affects version 2.2.7207 as well.
updates on my end? it seems to be functioning properly!
MCL-19998may duplicate thisMojang tweeted that it is fixed for Gamepass subscribers :
https://streamable.com/87xyhl
Still broken after an uninstall and deletion of .minecraft, for a fresh installation on both launchers
Ive either Directed all duplicated issues to
MCL-19998, which is a duplicate of this and in the title says duplicate of, or directed them to here after I found this main threadRelated to some of the "duplicated issues", I owned the java version for a few years and it only let's me play some demo now...
It appears as if the email address I used for my Microsoft account had switched to a different email address,
It recognized a similar Gamertag on my Microsoft account, and had switched them.
It seems to be fixed for me
and for those receiving an error code when trying to install the new launcher from the Microsoft store:
This Article Fixed that for me
Which in turn states:
This is how I fixed Windows Store Error codes when trying to install the new launcher
I've got the same issue, except that I actually bought the game.
I have to say though, my profile picture doesn't load and some other stuff is missing.
I actually own both games though rather than having gamepass. Is this still the same issue?
Yes, it is.
same with me
Part of my problem was due to different Microsoft accounts that I own, however everything works on my end now,
maybe this could be an issue with some of you as well, verify which email address you used to migrate
on my Laptop (on Windows 11) it works perfectly, but on my PC (Windows 10 20H1) it doesn't work ... so it's really the launcher and not my Microsoft account associated with the game (and I use a real account not the Game Pass)
Hello all,
I have the similar issue where (although I do not own Minecraft: Windows 10 Edition or XBOX game pass) since 2021-11-02—and even as we speak—the Minecraft Launcher that I have been using to play Minecraft: Java Edition and Minecraft Dungeons: Hero Edition for years now has been unable to connect to my Minecraft services and instead of playing "Play" it says "Play Demo," or in the case of Minecraft Dungeons: Hero Edition, it says "Buy Now." This means that I can no longer access and play my purchased copy of Minecraft: Java Edition and Minecraft Dungeons using the Minecraft Launcher anymore that I downloaded from "https://www.minecraft.net/en-us/store/minecraft-java-edition" for Windows 10/11 Operating Systems. This error occurred when I updated the Minecraft Launcher using the red message prompt that was posted in the launcher itself at the bottom.
------------------------
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.20 GHz
Installed RAM: 16.0 GB (15.8 GB usable)
Device ID: 8C0CA3D9-F990-4976-81C4-42316844AC7D
Product ID: 00325-81261-86842-AAOEM
System type: 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
---------------------------
Edition: Windows 11 Home
Version: 21H2
Installed on: 2021-11-02
OS build: 22000.282
Experience: Windows Feature Experience Pack 1000.22000.282.0
After the update my Microsoft account disappeared completely from my Minecraft Launcher and it only recognizes the XBox stuff... I don't have the game pass and I don't have a XBox, I only set it up because Microsoft forced em to do it, so I can play Minecraft. I cannot switch to my Microsoft Account either, it only let's me do this stupid XBox. Is my account truly lost? Is my game (Java, fully paid for) lost? I can't find anything on Microsoft either and when I log in to Microsoft Minecraft it says that my XBox account doesn't have this game, but it doesn't seem to recognize my Microsoft account. Can someone help me please? I am truly lost here, I loved my world. It is onyl new but I spend so much time in it and it got me through a rough patch that only got resolved in the last few days. Please help me get my Minecraft back Q.Q
Hello, I was redirected to this page as my bug report was seen as a duplicate, even though like Nathaniel, I don't own Xbox Game Pass and have owned my Minecraft Titles for multiple years. I don't believe my issue is a duplicate of this, if this one has been resolved and only affected Xbox Game Pass users. As I still have yet to receive a fix besides using the old launcher.
As I stated in my duplicate of this issue
MCL-19998I am not a Gamepass SubscriberI purchased the Java Edition from Mojang in 2019
I would go find your transaction id for the game itself sent by email, that way you have it on hand, and go submit a support ticket at Submit a request
Go to Minecraft.net Profile
Note down your Profile Name, and Xbox Gamertag.
This way you can let Mojang know if this isn't being recognized by them.
Try also logging into your account using your old Mojang account information as a Microsoft account.
For those receiving an error code when trying to install the new launcher from the Microsoft store:
Under the "Still Having Problems?" section
Reinstall the Gaming Services app on your Windows 10/11 device:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
My Windows Specifications in "About your PC":
Edition Windows 10 Home Edition,
21H1Installed on 5/11/2021
OS build 19043.1320
Experience Windows Feature Experience Pack 120.2212.3920.0
Hello All! I had this problem with my own account. I had an original account that was then was moved to Microsoft and it was showing play Demo, even though on my other two accounts that have the game pass could play. I noticed that my Xbox icon did not seem to load in the top left corner of the launcher. So when I switched to one of those different accounts and switch back it was fine. It showed up as I could play and opened just fine. I tested it by closing and opening it again and it was completely fine with no problems and haven't had any problems sense. What I did was that when switching accounts, I did it in the launcher. I don't know if it is something wrong with the login system or verifying you own the game. But you can try that.
I've had Minecraft Java Edition for years, at least 6/7 years. I updated to the new launcher and now I no longer have a paid version of Minecraft. I have never had the Xbox Game Pass for PC. I purchased MC. How can we get this fixed??
I've had a copy of Java Edition for the past 10 years. I tried installing the new launcher, but it says I don't own the game, but also note:
Using the old launcher works, still says I own the game, shows the right avatar, doesn't error out.
Not sure why players are being funneled towards this new launcher when it was released 2 days ago. It's basically still beta software.
I have owned Minecraft for a few years now I believe, I am also having this issue after the launcher update/migration issue, I am using the only Microsoft account that I have so there is no possible way that is a contributor, It is a shame that this is robbing everyone of their purchase, I attempted contacting Microsoft but because the purchase was through Mojang before the migration they have no record of the purchase and cannot help me, if t here is a solution I would like to know, but as of now I am still just annoyed that the game I purchased is no longer there.
from what I saw on the internet, and tested on my side (on the old launcher, and on another pc with the new launcher it works perfectly)
So it has nothing to do with your Microsoft account, it's the launcher that's bugging, it must be a conflict with another file, but which one...
MCL-16570may also provide some helpful information in the "Moderator Note"or possibly this
https://help.minecraft.net/hc/en-us/articles/4408948974989-Minecraft-Java-Edition-Demo-Mode-
any update on this as i have same issue, i have gamepass ultimate and says i can either demo, buy or get gamepass to play them, i can install the windows version without the launcher but the launcer still says i dont have them.
@Tiffany Bennet, I get the exact same screen as you on the new launcher. I've owned the game for like years, just migrated my mojang account to microsoft a couple weeks ago. I don't have game pass. Everything still works fine on the old launcher.
If anyone misses their minecraft and wants to play Java (unsure on if this is possible to bedrock) before this is fixed:
Go to minecraft.net/download, sign into your account in the top right, and download Minecraft for Windows 8. This will let you get the old launcher back in case you've already deleted it, and you can play as normal until the issue is resolved.
thanks ella kramer, i have also been having this issue and that "go back to previous editions" option is a great relief - thanks
Having the same issue. Don't give me a solution because I've tried literally every fix since 2 weeks ago. I get "Play Demo" on java, and "Buy Now" on "Minecraft for Windows". This is definitely a launcher issue or migration issue. I'm getting very frustrated though.
To those that are using the minecraft launcher and attempting to play the Java version of minecraft, there is a temporary solution until the updated client is fixed, first you will need to delete your updated launcher and download the older windows 7/8 launcher, it will still prompt you to sign into your microsoft/mojang account and SHOULD allow you to play as long as you already owned the game
@Ella Kramer maybe it's a minecraft bug just do what he said
For those that need the old launcher you can download it here: Download for Windows 7/8
I'm having a similar issue, except i don't have gamepass, and when i click login to microsoft account, it just blanks out, in what i assume would've redirected.
Apparently it's marked duplicate, (even though there are different parameters), so I hope the issue gets resolved here!
Might want to try resetting microsoft store cache:
Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.
Nope, didn't work. Thanks anyways, I'll just use the 7/8 launcher for now.
I will use the 7/8 launcher until it is solved thanks to that I can play minecraft
i dont have the game pass anyways but this still happens
Me neither, I don't have any game pass and this still happens.
I alredy tried reseting the microsoft store cache and it still doesn't work.
Actually, the old launcher works just fine with my microsoft account.
The issue is everything to do with the new launcher and nothing to do with microsoft at all
I have the same problem and I don't know what to do. I bought the game. We are waiting for fixes
Same problem here. I can't believe they've released unfinished and bugged launcher that even doesn't let to play the game
Please ensure this step is followed in troubleshooting:
I don’t see my games or a “Play” button to press; how can I play?
You may be signed in to different Microsoft accounts in the Store and Launcher. You will need to make sure you’re signed in to the Microsoft Store using the same account that you’re using to sign-in to the Minecraft Launcher; Click here to go to the Store and review or update the active account. You will find the account (or an option to sign in if you are not currently) on the top left of the page.
Same issue here, although I don't have GamePass (at this point I'd rather prefer a refund than funding this "service"). Only one account, Mojang acc merged with Microsoft, "Unable to connect" error in the launcher and only the Demo is available.
the issue is NOT with the microsoft accounts, the issue lies ENTIRELY with the launcher itself, if you use the windows 7/8 launcher version you should still be able to access your games as long as you log into the correct account, for now i would recommend considering the updated launcher as flawed
Don't bother trying anything... just reinstall the older version.
That one works as before.
So many comments and nothign solved... As my Microsoft doesn't exist anymore as it seems... My Minecraft purchase doesn't even show! Ok so I will wait until Christmas and simply get a new Minecraft... Glad it is "only" 25€ and not 60, liek bigger games... Well my world was bugged anyway! I spawned in 1.17 but had no 17 stuff only from merchants... So yeah... Goodbye LonnieLeaflet1
CrafterAllay joined the Server!
Soo... How do I delete this user account?
I have been fighting with the new launcher for weeks as it says I must purchase the game again. I had previously migrated to a Microsoft account. Just gave up and purchased the game again today, and it will not download, only showing the demo play option.
The new launcher update fixed my problem! It works really fine. c:
Having the exact same problem ;(
I refuse to buy the game again, so I'll just wait for this to get fixed or play the old launcher somehow
It has been a long time since I entered the minecraft launcher, today that I opened it, it told me to install a new version that is in the Microsoft Store. I saw the problem when I entered my already migrated account; there I noticed that if it showed me MInecraft for windows 10 but it did not show Minecraft Java.
I am attaching screenshots that if I have opened it in the old launcher but in the new one I do not know that I have bought it.
It even shows them to me as two different accounts but they are the same
Same or similar issue - getting a message saying 'Oh no, something went wrong, and we could not connect to the Mincraft services. Try again.'. Have been 'Trying again' for 3 days. Using MS account, migrated successfully, played after migration about 2 months ago. Tried to play 2 days ago, but after new launcher installation, unable to play (except in the demo mode). Switched accounts, changed my password, uninstalled the launcher, reinstalled, all with the same result.
I migrated my account a few months ago and it was working fine with the Minecraft launcher until I installed the new launcher from the Microsoft Store and now whenever I launch the launcher it says that I have not bought Minecraft or Minecraft dungeons when I have both. Luckily I still have the old launcher and it still works just fine. I have tried logging out and logging back in, closing the launcher several times and reopening it, uninstalling and reinstalling it, and it still says I have not bought the game. I also tried changing accounts on the Microsoft Store and nothing. Also I am able to login with my Microsoft account on minecraft.net and minecraftdungeons.net and it says that I own both, while the new launcher still says that I do not. I also tested signing out and back in to the old launcher and it works like normal. The problem is the new launcher.
Same or similar issue as described above: I migrated my account a few months ago and it was working fine with the Minecraft launchers (Java and Win10 ones). but new launcher says that i don't have these games and proposes to buy them or try a demo version. I've tried to log-in/log-out and was hoping it'll be fixed in the nearest future. Old launchers works as expected.
Hey guys, did anything change? Bcs i reported the same issue like 3 days ago but nothing changed and I got this post link.
P.S.: If I texted something wrong pls correct me bcs eng. is my sub lang.
please fix this my only form of entertainment right now is Minecraft youtube videos, it's also almost quarantine in my city so I can't even go out side.
Wanted to give an update that nothing has changed and I still cannot use the new Microsoft Store launcher because it says I haven't bought the games. Old launcher still works.
So I tried to download the old Launcher, and I can't switch accounts... So yeah, Microsoft Minecraft is gone and I have to wait for Christmas and the good money I will get to buy it... Again! So how do I delete this Jira account thingy?
If you have not already contacted Mojang customer support, I strongly recommend you do so. They might be able to help you - and you can potentially provide them with your log file and they might be able to make progress.
ive tried contacting the support and honestly they are bad, the only response i get from them is that am i using the same account as my gamepass ultimate account and no matter how many times ive told them it is the same account they keep telling me to make sure, so its been a month and still no update on this or even acknowledge it on social media
Not sure if you are contacting support via social media or directly - but as this may be an issue with your account or billing, I recommend you consider contacting Mojang Customer Support directly.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
I've directly sent a ticket and I keep telling them I am signed in on the right account even included screenshots, and they still keep replying with you might be using a different account, I sent another ticket about it few days ago and no reply
Hi Dylan Morris!
Can you try to install latest Windows updates and update Microsoft Store? * Go to Library and click Update all - it will update all possible applications (Xbox App, Gaming Services, Microsoft Store, Xbox Console Companion etc).
Let us know if that solved the issue.
This ticket will automatically reopen when you reply.
everything is updated and still cant play java edition at all or windows edition through the launcher, i can still play windows edition with just by launching the app and not the launcher and it reads i have gamepass ultimate, but i cant do that with java as you need the launcher to open java, it seems to be something to do with the mirgation of the account i think
Hello,
I have installed latest the Windows updates and Microsoft Store updates (Xbox App, Gaming Services, Microsoft Store, Xbox Console Companion etc). Unfortunately, I am still getting the same issue where (although I do not own XBOX game pass) since 2021-11-02—and even as we speak—instead of the new Windows 10/11 Minecraft Launcher saying "Play," it says "Play Demo" for Minecraft: Java Edition, "Buy Now" for Minecraft: Windows 10 Edition and "Buy Now" Minecraft Dungeons: Hero Edition despite owning all 3 of these games already. This means that I can no longer access and play my purchased copy of Minecraft: Java Edition, Minecraft: Windows 10 Edition, and Minecraft Dungeons using the new Windows 10-11 Minecraft Launcher that I downloaded from "https://www.minecraft.net/en-us/store/minecraft-java-edition" for Windows 10/11 Operating Systems. Also, whenever I press "Try again" on the "Oh no! Something went wrong, and we couldn't connect to the Minecraft services. Try again" it does not work or fix the pre-existing issue. This error occurred when I updated the Windows 7/8 Minecraft Launcher using the red message prompt that was posted in the launcher itself at the bottom.
Because reports are blindly closed and merged, i am posting this comment here
there are multiple issues being merged into one ticket
MCL-16570MCL-19984this third issue is separate and needs its own report, but mods and helpers need to stop merging them into this one
That is ocouring to me too
Исправьте уже это. Я заплатил за подписку и хочу поиграть в майнкрафт издание джава на ПК. Я писал в техподдержку и меня просто игнорируют - только бот мне ответил мол людей много, сейчас праздники, ответ будет скоро, надо только подождать. Почему вы не хотите исправить эту проблему?
Same for like 5 days pls anyone help
Mine was working fine until today. I think the launcher updated today and it is suddenly happening. I tried all of the fixes recommended in the article linked on this page and had no luck.
Any help appreciated.
As stated above, I recommend you consider contacting Mojang Customer Support directly.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
I am facing the same problem. I own both editions of Minecraft, but neither can be accessed from the new launcher.
Even the Bedrock edition, which I downloaded directly from the store, has problems logging in. I am using a combination of two Windows 11 computers and two internet connections to verify that it works.
This is just a guess, but I believe it is due to either incompatibility with Windows 11 or changing the email address on my account after purchasing both editions of Minecraft with my Microsoft account.
I have asked Minecraft Help for help, but unfortunately after exchanging a few canned responses, I was only directed to the bug tracker.
What can I do to solve this problem?
You are using DeepL, which may be causing a syntax error.
I've been bounced around Mojang support for over 2 months regarding this issue. They were finally able to confirm that I own the game, but when asked why I can't confirm it on the Minecraft.net website, they just responded with the same generic dodge over and over again. Multiple computers on different networks all state that I need to buy the game when using the website and new launcher. When I'm using the old Launcher, Java works just fine and confirms my account, but I can't play the windows version.
Please fix this issue before I can't use the old launcher anymore.
Edit:
New Launcher (windows app version)
Old Launcher (Java version)
@george gafos: And you're using the same email address to try to login to minecraft.net and both versions of the Launcher?
Wait - are you a game pass subscriber, or are you an owner of the game? If you are an owner and it's not recognizing your entitlements, you need to log a NEW bug (or find the right issue in the tracker if one already exists), because that means you're not in the right place here.
Also: Did you speak with Mojang support or Xbox support?
@Donuts1000: You are correct that I own the game. I bought the Java version in 2012 and got the windows version free when Mojang first developed it. With the addition of "Minecraft.net" telling me to buy the game again, this is my exact issue.
I've been working with Mojang support because I don't have the game pass, but windows app store says I own that launcher. It's what I was using for months before this issue started.
Please be sure you're logging in to the launcher with the correct email address that you migrated TO, You need to use the email address you used to migrate or else nothing will look right.
I recommend reaching back out to Support and explaining that you were incorrectly sent to the bug base when you appear to have an account issue. They can resolve account issues, and ensure that if this is an account issue it gets dealt with.
@Donuts1000 You are fantastic!
I changed my primary Microsoft login several months ago for security reasons and after reactivating my original e-mail address, like you said, it started working again. I didn't notice the error until I tried to play cross platform last month and found this headache.
So as far as you know, is there any way to change that e-mail without losing everything or having to purchase the game again? I can reach out to Mojang support too, but they have not been as helpful as you. They've been providing the same boilerplate response for the past week.
Seriously, thank you. No matter what, you have saved my sanity and I am very grateful for that.
I had this problem too, seems like it has to do with the computer, because I bought a new computer and now it works fine, but obviously, they have to fix it, you can't go buying PCs to play a game you have already paid for.
this might not be a launcher related issue, it might be more of a microsoft issue. ive been having this problem since getting gamepass and i had to login into my acc from my laptop every time i tried to play on my pc.
the gamepass says i own it, the ms store says i own it, yet neither the launcher i use nor the official minecraft.net site says so.
every time i tried to login in the website it says my java account name was Unknown, but after setting it up on the skin tab it said i already had it
after loging in it says i own the game both in the site and the launcher now, and the skin tab shows my skin.
the same launcher error happens on the my linux pc, but there even after logging in it says the game is not owned, i have to force login on my laptop, and i strongly believe that this might not be a launcher issue.
really hope there is a fix soon for this since its quite annoying having to do that every time i want to play
Andre, for Linux see this article per
MCL-18924.Andre: Can you confirm that you're logging in to the Launcher + MS Store using the same email address / account? This sounds like a different account/account mis-match issue, though I understand you may have also double checked that already.
I have the same issue. I can't play the Java version using the new launcher and I also can't play the Windows 10 version. I have the same exact problem when trying to use the new launcher to play either version. I have also double checked to make sure I'm logged into the right account. I even tried all the listed troubleshooting methods.
@Donuts1000 Thanks, this fix worked for me. It'd be nice if this workaround could be surfaced in some of the FAQs so more people would see it.
I'm having the same issue on both the old and new launcher
[edit] Also when pressing demo button, it only opens the demo even when login is active to Microsoft account
New build (just pushed to beta) should include the fix to this in the new launcher.
An update on things. The new Microsoft Store launcher works perfectly fine BUT only on a different computer which really doesn't help that much. I tried the beta build that was pushed out and it now allows me to play the Bedrock version of the game(hooraayy!) but it still shows Java edition and Minecraft Dungeons as unowned. So progress but still not there. I do not want to try uninstalling the old launcher as I do not want my years of game data to be wiped(if there is a way to do so without losing any data then that would be great) so unfortunately I can't uninstalling the old launcher and reinstalling the new one. A workaround for Java Edition is that I can go through the instillations tab and play that way but I am unable to play Dungeons using the new launcher because there is no option like that.
The fix is out on the Release channel; try switching back to full release and see if it helps. If you still are unable to play Java and should be able to, Tobias, please comment back here so I can check into it.
ALSO: Checked into it and uninstalling the Launcher SHOULD no longer remove your .minecraft folder, so you should be safe to uninstall and reinstall. HOWEVER: to be extra safe, please do backup your .minecraft folder! And then uninstall and reinstall the Launcher. Strong recommendation to try doing so to resolve this issue for you.
And then copy/paste the files into your new/actual .minecraft folder once reinstallation is completed.
Is this issue the same for people who have purchased the game outright and not using game pass? I’m still not able to access it unless I use the old version of the launcher.
The fix just rolled out should fix the problem for Game Pass subscriber users in particular. If you outright own a game and the new Launcher is not reflecting that reality, it's possible your entitlements cache is in an invalid state. You should be able to force the entitlements to refresh by logging out of the Launcher and logging back in, which should hopefully address your issue.
So I’ve completely uninstalled and reinstalled the launcher and it still is only showing the play demo screen.
And just to confirm: upon reinstallation it required you to re-login, and you logged in using the same email/password you're otherwise using to login to the other "old" Launcher version where things look fine? Just want to be sure you force a re-login.
Correct. I’ve even removed my account and chosen “not you” to type it all in manually.
Ok, thank you. Would you kindly get your log file from your .minecraft folder and attach it to a new bug (since this one is written about Game Pass specifically)? Having it might make it possible for us to better fix what's going on with your access.
I think the issue Shelby is facing is
MCL-20216?Shelby: Can you confirm that you are also signed in to the Microsoft Store using the same account?
Windows Apps - Microsoft Store - or make sure you're signed in here: [Get Minecraft Launcher | Xbox|https://www.xbox.com/en-us/games/store/Minecraft-Launcher/9PGW18NPBZV5]
Yes, I'm signed into the Store with the same account. The one Meg linked above seems to match the issue better since I don't have Game Pass
Ok - thank you for the information. Shelby, would you kindly attach the log file from your .minecraft folder to the bug linked above?
Just tried it, uninstalled the launcher and re install and still says play demo, even though I am signed in on Microsoft account that has ultimate, I can still download the bedrock version from the store, it would just be easier to make the java version on the store instead of only the launcher