Nintendo Switch fails to connect to Microsoft Account after restarting game
Here are some things you can try if you get stuck in a loop with the aka.ms/remoteconnect login process.
- Reboot your Switch (hold down the power/sleep button for a few seconds until a menu comes up, then select "Power Options", and then "Restart".
- Power cycle your internet router (unplug its power cord, wait a minute, then plug it in again).
- Reboot the device that you are using to access aka.ms/remoteconnect.
- Clear the browser cache on the device that you are using to access aka.ms/remoteconnect.
- Clear the DNS cache on the device that you are using to acces access aka.ms/remoteconnect.
- Use a different device to access aka.ms/remoteconnect.
Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are seeing an error message after you attempt to sign in.
It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)
If you are seeing the related issue where you have to log in with your account each time you restart, please see MCPE-95651.
Original Description:
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Linked Issues
is duplicated by91
BDS-1031Switch 版本無法登入mircosoft 帳號DuplicateBDS-2268Having to re sign into my Microsoft account DuplicateBDS-2481Sign in with Microsoft Account issueDuplicate
MCPE-33845I got a problem on my Iphone 5s DuplicateMCPE-34787Cross-platform with my own account worked once (Switch & Windows 10)DuplicateMCPE-35074Issue with "Sign in with a Microsoft account" buttonDuplicateMCPE-35104On the new Minecraft for Nintendo switch, the game is refusing to let me log in to my Microsoft account.DuplicateMCPE-35105Microsoft login not connecting to switchDuplicateMCPE-35152I can not log in to my Microsoft accountDuplicateMCPE-35182Can't sign into Microsoft on switch DuplicateMCPE-36088Login on Microsoft on Minecraft fails and there is no way to try to login in DuplicateMCPE-36409Cannot login to xbox account after game restartDuplicateMCPE-36477Sign into a Microsoft Account button is uselessDuplicateMCPE-36750We tried to sign you in to your Microsoft account, but something went wrong.DuplicateMCPE-36839My Microsoft account is not logged in to Nintendo Switch.DuplicateMCPE-38100Cannot login to Xbox LiveDuplicateMCPE-38461Can’t login to Microsoft account on switchDuplicateMCPE-47761Sign in failing on nintendo switchDuplicateMCPE-47772Theres an error while trying yo enter your microsoft account in minecraftDuplicateMCPE-47806I cant log into a Microsoft account when I put in the codeDuplicateMCPE-48041Failed to login to Microsoft account on Nintendo Switch DuplicateMCPE-48216Can't log in , un nintendo switch DuplicateMCPE-50280I am not able to sign in to my Microsoft account on the Nintendo Switch after trying for hoursDuplicateMCPE-58946Fail to connect to Microsoft accountDuplicateMCPE-61467Nintendo Switch doesn't keep Microsoft account logged inDuplicateMCPE-62049After starting the game you always have to log in again to your Microsoft account on the Nintendo Switch versionDuplicateMCPE-62181Micrsoft Account glitch on MCPEDuplicateMCPE-62576Microsoft account won't stay logged in on Nintendo switch. DuplicateMCPE-63716Failed to Remember Microsoft LoginDuplicateMCPE-64580Minecraft mircosoft account issues..DuplicateMCPE-65599Can't log in to Microsoft account DuplicateMCPE-68246Minecraft not saving login informationDuplicateMCPE-70870Minecraft - problème des connection compte MicrosoftDuplicateMCPE-75054Switch Minecraft Failed to Login with Microsoft AccountDuplicateMCPE-80793my microsoft account will not stay sign in on nintendo switch version of minecraftDuplicateMCPE-85554Logging into Microsoft account with Minecraft Microsoft says connected and Minecraft says failed to log inDuplicateMCPE-86157login to microsoft account keeps saying failed to login we tried to sign you into your Microsoft account but something went wrongDuplicateMCPE-102466unable to log in on nintendo switchDuplicateMCPE-106070Log in issuesDuplicateMCPE-110962I can't seem to loggin, I can connect to the internet, but I'm some how not able to play minecraft online.DuplicateMCPE-111249My account always somehow logsout by itself and after the release of 1.16.200 it doesn't even let me login and this all has been happening very frequently too.DuplicateMCPE-114379I need help with my Microsoft Account on MinecraftDuplicateMCPE-115064Cant log in to Microsoft accountDuplicateMCPE-116149Failed to LoginDuplicateMCPE-117699Can't connect Microsoft AccountDuplicateMCPE-117755Sign in issue minecraft nintendo switch error code 0 DuplicateMCPE-117763I can't log into my microsoft account on nintendo SwitchDuplicateMCPE-118286bug with signing into microsoft account on switchDuplicateMCPE-118671Can't sign inDuplicateMCPE-119335Microsoft account is not signing into switch. DuplicateMCPE-119601Unable to log into microsoft for mincraftDuplicateMCPE-125832Can't Log into Microsoft Account on the SwitchDuplicateMCPE-126567Can't login to Minecraft/XBox LiveDuplicateMCPE-126661Cannot sign into Microsoft account.DuplicateMCPE-127136Can not login with microsoft account nintendo switchDuplicateMCPE-127557Inability to log into my Xbox Live accountDuplicateMCPE-127721Recurring problems with logging into microsoft accountDuplicateMCPE-128444Unable to sign in to Microsoft accountDuplicateMCPE-128552Sign in issues on Nintendo switchDuplicateMCPE-128705Can't login to microsoft accountDuplicateMCPE-128774I found a bug: Minecraft sign up when reset gameDuplicateMCPE-129374Skins and paid for items will not display and disappearDuplicateMCPE-129519Microsoft Account Won't WorkDuplicateMCPE-129654Log outDuplicateMCPE-129664Sign inDuplicateMCPE-129667Cannot link account and sign into minecraft on nintendo,switchDuplicateMCPE-129736Can't log in on my Nintendo DuplicateMCPE-129848Login issues on Nintendo switchDuplicateMCPE-130401Microsoft account log-in doesn't complete, keeps asking to log in after attempt.DuplicateMCPE-130678Login to the Microsoft AccountDuplicateMCPE-132091Won't log into Microsoft accountDuplicateMCPE-132282Inability to log inDuplicateMCPE-132468Basically in Minecraft Nintendo switch when you sign out and try to sign back in it dosent allow you to you have to re open the app try to sign in then re open it again and then again then your back into your sign in accountDuplicateMCPE-133136problem with account not signing in ,its been a year now since this problemDuplicateMCPE-133150Game refuses to let me sign in and I have tried everythingDuplicateMCPE-134379The game won't allow me to login. It gives me codes then the "signing in" screen pops up and then nothing happens.DuplicateMCPE-140988Can't play online or log to my account successfullyDuplicateMCPE-144337Problem login into my Microsoft account DuplicateMCPE-154444Nintendo Switch login issueDuplicateMCPE-161178takes a while to log me into my account and some times I get and error messageDuplicateMCPE-161761[SWITCH] Connecting to Microsoft account is buggy and needs lots of triesDuplicateMCPE-177059Signing inDuplicateMCPE-182115Xbox services not working correctly on Nintendo SwitchDuplicateMCPE-182299Minecraft on Nintendo Switch Account issues (Microsoft and NSO)DuplicateMCPE-182336Nintendo Switch Online account not connecting issue - not being able to play onlineDuplicateMCPE-182351Trying to login on my Nintendo switch. I scan QR code, login. Says its ready but when I go back to switch it doesn't show I've logged inDuplicateMCPE-183851the console does not want to connect to the Microsoft accountDuplicateMCPE-184311Microsoft account connection issues on Nintendo SwitchDuplicate
REALMS-7280Cannot Connect to Microsoft AccountDuplicate
WEB-1707Can not sign into my Microsoft accountDuplicateWEB-3707Microsoft Sign in errorsDuplicateAttachments14
- Unresolved
Adam Edwards- 192
- 122
- Community Consensus
- 128133, 127846, 139640, 161279, 226245
- Nintendo Switch
- 5.1.0
1.17.11 Hotfix - 1.21.2 Hotfix
1.17.11 Hotfix 1.17.20.21 Beta 1.16.220 1.16.0.67 Beta 1.4.1 (Nintendo Switch) 1.5.0.14 1.5.1.2 1.9.0 1.10.0 1.11.4 1.12.0 1.14.30 Hotfix 1.14.60 Hotfix 1.16.0 1.16.40 Hotfix 1.16.100 1.16.200 1.16.201 Hotfix 1.16.221 Hotfix 1.17.0 1.17.2 Hotfix 1.17.34 1.18.30 1.19.10 1.19.20 1.19.21 Hotfix 1.20.41 Hotfix 1.20.81 Hotfix 1.21.1 Hotfix 1.21.2 Hotfix
Created Issue:
Fails to connect to Microsoft Account after restarting game
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appriciated
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![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
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cantloginminecraft.mp4
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After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appr
iciatedAfter installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
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![[Mod] Asteraoth](../../../data/avatars/users/92886.png){kind=small}
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![[Mod] Neko](../../../data/avatars/users/92901.png){kind=small}
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After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
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Could I ask all of you, are you the own of your Minecraft Realm? I means you bought it under your account? is your world still workable and playable?
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Have tried from both existing profiles on my switch, as well as one I freshly created for this purpose.
Have tried clearing account sign in data, close and reopen software. Have tried signing into existing and freshly created MS accounts.
If I'm lucky enough to get a prompt, its just the "we tried signing you into your microsoft account, but something went wrong."Sure glad i bought multiple copies of a game, that i cant even play with my kid.
This ticket was created: 21/Jun/2018 11:11 PM - Pathetic. Nearly a year old bug as of this post, and its still not been resolved. Would refund all 4 copies of the game, if I could.
Cool game, if you wanna play alone. Or pay more for a realm.How much you wanna bet I can go pirate a copy and get my own server up by the end of the day?
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Update on this issue by[Mojang] Mega_Spud (Jay Wells)
31 July 19 - We are still working behind the scenes to try and pinpoint the issue many of our players are having with signing in, and hope to have it resolved soon. Thanks to everyone who has provided valuable information in the comments, which helps us greatly when trying to reproduce the bug. Thank you for your patience!After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
Update on this issue by[Mojang] Mega_Spud (Jay Wells)
31 July 19 - We are still working behind the scenes to try and pinpoint the issue many of our players are having with signing in, and hope to have it resolved soon. Thanks to everyone who has provided valuable information in the comments, which helps us greatly when trying to reproduce the bug. Thank you for your patience!After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
Update on this issue by [Mojang] Mega_Spud (Jay Wells)31 July 19 - We are still working behind the scenes to try and pinpoint the issue many of our players are having with signing in, and hope to have it resolved soon. Thanks to everyone who has provided valuable information in the comments, which helps us greatly when trying to reproduce the bug. Thank you for your patience!
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
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The issue apparently resolved itself for me. But, it was giving me the same error message as a lot of other people, it was giving me this error message before "we tried to sign you in to your microsoft account, but something went wrong" For some reason it's fixed now?? Lol.
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Update on this issue by [Mojang] Mega_Spud (Jay Wells)31 July 19 - We are still working behind the scenes to try and pinpoint the issue many of our players are having with signing in, and hope to have it resolved soon. Thanks to everyone who has provided valuable information in the comments, which helps us greatly when trying to reproduce the bug. Thank you for your patience!
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
Update on this issue by [MCPE Mod] Auldrick29 December 19 - Please note that this issue is specifically for the Nintendo Switch. If you found this issue in a search and are having a similar issue on the PlayStation 4, please see
MCPE-58464instead.Update on this issue by [Mojang] Mega_Spud (Jay Wells)31 July 19 - We are still working behind the scenes to try and pinpoint the issue many of our players are having with signing in, and hope to have it resolved soon. Thanks to everyone who has provided valuable information in the comments, which helps us greatly when trying to reproduce the bug. Thank you for your patience!
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.
When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Update by [MCPE Mod] AuldrickSeveral people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
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Update on this issue by [MCPE Mod] Auldrick
29 December 19 - Please note that this issue is specifically for the Nintendo Switch. If you found this issue in a search and are having a similar issue on the PlayStation 4, please seeMCPE-58464instead.Update on this issue by [Mojang] Mega_Spud (Jay Wells)31 July 19 - We are still working behind the scenes to try and pinpoint the issue many of our players are having with signing in, and hope to have it resolved soon. Thanks to everyone who has provided valuable information in the comments, which helps us greatly when trying to reproduce the bug. Thank you for your patience!
After installing the game for the first time and going through he process of linking the Switchto my MicrosoftAccount.Minecraft signs in fine and cross play can be done.When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
Several people have been able to work around this problem by logging in to Xbox Live using an email account instead of a phone number. Mojang is aware of this and will be working with the Xbox team to resolve it. However, there may be multiple causes of this issue, so if you've tried logging in with an email account and still can't connect, please comment below, mentioning whether it's an account you created via the link from the game or a previously existing Microsoft account. (Please omit personal details.)
Update June 26, 2019 by [MCPE Mod] AuldrickA sudden influx of new comments has been occurring on this report. Many of them say that the connection actually succeeds, but they get an error message anyway. Xbox marketplace has very recently been making changes that might be related to this error, which might or might not be related to the original issues on this ticket. We are looking into it. In the mean time, you might also want to monitor the Xbox Support Twitter feed, and perhaps even mention your experiences there.
Update on this issue by [Mojang] Mega_Spud (Jay Wells)Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are seeing an error message after you attempt to sign in.
It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)
If you are seeing the related issue where you have to log in with your account each time you restart, please see MCPE-95651.
Original Description:
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
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MCPE-91805
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![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
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Its actually very easy to reconnect your account. All you have to do is click sign in click save to microsoft account, click b, then do it again then click b and it will sign you in after you relog. Its annoying but doable.
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WorkaroundHere are some things you can try if you get stuck in a loop with the aka.ms/remoteconnect login process.
- Reboot your Switch (hold down the power/sleep button for a few seconds until a menu comes up, then select ""Power Options", and then "Restart".
- Power cycle your internet router (unplug its power cord, wait a minute, then plug it in again).
- Reboot the device that you are using to access aka.ms/remoteconnect.
- Clear the browser cache on the device that you are using to access aka.ms/remoteconnect.
- Clear the DNS cache on the device that you are using to acces access aka.ms/remoteconnect.
- Use a different device to access aka.ms/remoteconnect.
Update on this issue by [Mojang] Mega_Spud (Jay Wells)Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are seeing an error message after you attempt to sign in.
It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)
If you are seeing the related issue where you have to log in with your account each time you restart, please see MCPE-95651.
Original Description:
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
WorkaroundHere are some things you can try if you get stuck in a loop with the aka.ms/remoteconnect login process.
- Reboot your Switch (hold down the power/sleep button for a few seconds until a menu comes up, then select
""Power Options", and then "Restart".- Power cycle your internet router (unplug its power cord, wait a minute, then plug it in again).
- Reboot the device that you are using to access aka.ms/remoteconnect.
- Clear the browser cache on the device that you are using to access aka.ms/remoteconnect.
- Clear the DNS cache on the device that you are using to acces access aka.ms/remoteconnect.
- Use a different device to access aka.ms/remoteconnect.
Update on this issue by [Mojang] Mega_Spud (Jay Wells)Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are seeing an error message after you attempt to sign in.
It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)
If you are seeing the related issue where you have to log in with your account each time you restart, please see MCPE-95651.
Original Description:
After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done.When I exit the game and start the game up it will not sign into my Microsoft account.
I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.
Any help or ideas would be appreciated
is duplicated by
is duplicated by
We have a family account where my son uses the Switch to play the game. I on the other hand use the Android app on my tablet.
On the same local network, we're trying to play a 2 player game. We've friended each other (we're the only friends we have: ) and are supposed to be able to logon to one anothers game. My son starts the game on the Switch console and I try to join his session. 9 out of 10 attempts, I cant even see him online to join. I even try to re-add him to my friend list, where the game "says" he's online but just wont show him on my list of friends.
We constantly each log out each time, spend at least 10 mins. on each session trying to log back on just to play a decent game. It's come to a point we're not bothering any more and I just let him play, while watching an cheering for him on the tv.
Like the comments displayed here, I believe the trouble rises from a problem with the Switch unit logging on to the Microsoft account. Any help appreciated. Thanks.
is duplicated by
relates to
is duplicated by
Fails to connect to Microsoft Account after restarting gameNintendo Switch fails to connect to Microsoft Account after restarting game
is duplicated by
is duplicated by
is duplicated by
is duplicated by
![[Mod] Jarl-Penguin](../../../data/avatars/users/92849.png){kind=small}
is duplicated by
is duplicated by
This sounds like MCPE-34662. Does that report describe your problem?
This issue has been closed as a duplicate of MCPE-34662 per your information. You may want to vote for that issue, as well as watch it so you can get an email whenever it's updated.
Also, let me warn you that at least some Switch users are having problems joining a world hosted on another Switch. There are two ways to play Switch to Switch—via Xbox Live using a Microsoft account, or via Nintendo Switch Online using your Nintendo account. Unfortunately, the problem seems to affect both methods. So even after you manage to sign in to Xbox Live, you may still be unable to join your brother's world until that bug, MCPE-34846, is also fixed. You might also want to vote for and/or watch that issue as well. In the mean time, you should be able to join worlds hosted on Realms or on a non-Switch device if you like.
Thank you for your report!
However, this issue is a Duplicate of MCPE-34662.
If you have additional information, please add it to that report.
Please search before reporting, as it's likely that one exists already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662
It has been linked to this report. If you have additional information, please add it to that report.
Please search before reporting, as it's likely that one exists already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
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well i personally can't close it but it's a duplicate of MCPE-34662
Thank you for your report!
However, this issue is a {color:#FF5722}Duplicate{color} of MCPE-34662.
If you have additional information, please add it to that report. You may also wish to upvote and/or watch the other report.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-34662.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
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See MCPE-34662.
Thank you for your report!
However, this issue is a Duplicate of MCPE-34662.
If you have additional information, please add it to that report.
Please search before reporting, as it's likely that one exists already.
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Resolving as duplicate of MCPE-34662.
I think you're talking about the same issue that a lot of Switch users are reporting in comments to MCPE-34662. It's something that only started happening a day or two ago, and I suspect it's a bug either in the Xbox login (which has been updated recently) or in how Minecraft reacts to the updated logic. We're looking into it. In the mean time, you might want to monitor the Xbox Support Twitter feed for any updates.
Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so we will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so we will resolve and link this ticket as a duplicate.
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What is the issue that you are seeing please? (From the sound of it it may be the same as MCPE-34662)
Thank you for your report!
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![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
Thank you for your report!
However, this issue is a Duplicate of MCPE-34662.
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Thank you for your report!
However, this issue is a Duplicate of MCPE-34662.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
However, this issue is a Duplicate of MCPE-34662.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662.
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This might be a duplicate or variant of MCPE-34662, but please read through as there might be new/different information available.
When starting Minecraft for the first time it signs in to the Nintendo Account, and then the Microsoft account, and I'm able to play and record achievements. The main menu shows my XLB tag as expected. See attached video, "part I". In-game I can now view my achievement, and the menu screen before shows the GT in top line, see attached file "WorkingConnection.png".
If now I go out of the game into the Nintendo Switch main menu, and look at news and enter the sleep mode, something happens with the Microsoft Account link. (The same occurs if I just leave the game running, and it times out and goes into sleep mode by itself). The next video, "part II", is a recording of what happens when I re-enter the game where I've now lost the link to the Microsoft Account.
Achievements and so on are not accessible from either in-game, nor from the main menu. I also tried to do another sign in to the Nintendo account, but nothing happens. Still disconnected.
Thank you for your report!
We're actually already tracking this issue under MCPE-34662 so I've requested this report be resolved and linked as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I resolved and linked this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I resolved and linked this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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When voting/commenting on this ticket, please be sure that you are having to log in with your account via aka.ms/remote connect every time you restart Minecraft after other games or no games were loaded. This ticket does not apply to being disconnected and needing to restart or log in after you resume from sleep/suspend while Minecraft was loaded. That issue is tracked at MCPE-109879.
(Some of the comments below have confused these issues--see comment.)
Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are having the issue where you have to log in with your account each time you restart.
It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)
Please see this comment below for some suggestions for avoiding this issue.
(If you are seeing the related issue where you see an error message after you attempt to sign in, please see MCPE-34662.)
Original Description:
When I log onto minecraft it usually logs in automatically but ever since I got the new update 1.16.20, it just doesn't log in and everything I bought with my money is gone and I tried deleted the game and nothing happened and I even checked for corrupted data and nothing happened. Please fix this bug!!!
Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are having the issue where you have to log in with your account each time you restart.
It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)
If you are seeing the related issue where you see an error message after you attempt to sign in, please see MCPE-34662.
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Thank you for your report!
We're actually already tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
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Does MCPE-34662 describe your issue?
This bug occurred for me on Switch after dealing a sign-in problem (MCPE-34662) for two days. When I finally got signed in by accessing https://aka.ms/remoteconnect from a different device than I had been using, it went straight from the sign-in confirmation to this bug. Closing the app from the Switch home menu, restarting, and repeating the sign-in procedure from the new device got everything working again.
Does MCPE-34662 describe your issue?
I recently experienced the related issue MCPE-34662 and I think the way I resolved it might help some users with this issue. My Switch randomly started having the problem one day. When I used the aka.ms/remoteconnect page to sign it in on my phone, it would say "successful" on the phone, but the Switch would revert back to not being signed in. After trying >30 times over two days, I decided to try accessing aka.ms/remoteconnect on my laptop instead. That worked!
I conclude that my problem was actually with the browser caching (or something like that) on my phone, where it was not transmitting the data even though it said that it was. I don't know why the Switch randomly got signed out, but not being able to sign back in was definitely an issue with my phone's browser.
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@Harper McGriffins: your experience sounds like mine that I described in more detail in my comment on MCPE-34662. I saw several different behaviors as well.
@John Brandenburg: the fact that you are having a similar issue now on PS4 suggests that it’s a problem with your MS account login in your laptop rather than the Switch or PS4 directly. That is exactly what I experienced with my phone, and I was able to resolve it only by using a new, 3rd device to do the remoteconnect authentication.
To both of you: if you are not able to access remoteconnect on 3rd device, try clearing your browser cache and doing a full power cycle (reboot) on the device that’s accessing the remoteconnect page.
Does MCPE-34662 describe your issue?
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We're tracking this issue at MCPE-34662, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
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Does MCPE-34662 describe your issue?
The error message or lack of one is inconsistent with MCPE-34662. Based on the description of having to sign in every time this is also a duplicate of MCPE-95651.
Sabrina: try rebooting and/or clearing the browser cache on the device that you use to access the remoteconnect page, and also fully restart your Switch (not just suspend/resume).
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Duplicates MCPE-34662
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Relates to MCPE-34662
Would MCPE-34662 describe your issue? Do any of the listed workarounds work?
Would MCPE-34662 or MCPE-95651 describe your issue?
This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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Yeah me too finally I found someone else!!!!! yeah its really annoying and I tried it on to different nintendo accounts and it also would not work hopefully it will be fixed in the next update because I can't do crossplay
Link to
my video showing what happens: https://www.youtube.com/watch?v=R-0Usjw0MBM
you have to wait a little bit after you sign in then it will work
What do you mean? like when do you wait? after it gets rid of the connecting screen?
please tell me in detail
I don't think Andrew understood your problem. Please disregard that comment.
Are you getting some kind of error message after trying to sign in, or does it just spin forever without responding?
You click the button, it spins for a couple of seconds, then just disappears like nothing happens. If you look at the video Patrick posted in his first comment, you will see it for your own eyes, which would be easier then hearing a description.
Having the same problem, have tried resetting device and game to no avail.
Pls fix this
It might be helpful if those affected could give some information about their internet connection.
From the Switch home screen, go to System Settings→Internet→Test Connection
Please let us know your NAT type, Download speed, and Upload speed.
Nat Type: B
Download Speed: 46.4 Mbps
Upload Speed:4.9 Mbps
Note: Close suspended software before you try it, as it will slow your download speed, and maybe upload. Mine went from 39.9 Mbps (with suspended software) to 46.4 Mbps (without suspended software).
I too am in the same boat , got Minecraft bedrock for switch , 3 sec Microsoft log in , then nothing . I called Nintendo support wondering if it was some sorta conflict between the two companies , just to get "it's your internet" for almost an hour , after i proved them wrong , they flat out gave up and recommended i go here . I deleted and re installed it , still nothing ..... i can still play single player but without multiplayer or my halo/ fallout / skyrim packs not working it's just not as fun 😧
I've been trying to get answer for this from day one. I called Nintendo and Microsoft both have no answers or solutions. Outside of deleting ALL save data and getting a new reconnect code there is no way to login after first reconnect session. I have waited all morning for a response from mojang no avail. At least I'm not alone I see now finally. Which means this is a bug and they have to acknowledge it. You can't even buy anything so you think the would address this quickly
It literally has nothing to do with internet connection. Which has been confirmed via Nintendo and Microsoft. If you're experiencing the same issue where you click Microsoft sign in it says connecting in box and then nothing.. no error yet game doesn't freeze or show any issue yet it asks for Microsoft sign in again. Then save you're time calling Nintendo or Microsoft they can't help.
Please realize that this is a bug reporting tool, not Technical Support. This site is for reporting bugs, which are relayed to the developers to investigate and fix, and that takes time. Some reports may be monitored for new information, but many are not, and in any case we don't have the resources to resolve technical issues interactively or to provide status about a bug other than whether it's been reported to the developers (this one has).
if anybody was wondering no it was not fixed in the 1.15 update but bug fixes are returning now so maybe we wont have to wait as long
I hope this gets fixed soon...
Exactly the same problem here. Tired several WiFi networks and even towns from where I tried to connect. The only way to fix is either deleteng a savefile or creating a new one by creating a new Switch user. Works until restart, as stated before.
This has been happening to me since launch.
Minecraft just updated to a new version (1.5.1) with a "hotfix". It says that this issue has been fixed. However, now when I click sign in, it says "connecting..." and then tells me "We tried signing you into your Microsoft account, but something went wrong." I still cannot login to my Microsoft account on my Switch.
Having the same problems as Bryan F.
As of today's 1.5.1 update:
Just to clarify, the 1.5.1 changelog says it "Fixed instances of [the problem]". The normal language they use when a bug is considered completely fixed is just "Fixed [the problem]". I'm pretty sure there were multiple bugs causing this problem, some of which were fixed with the hotfix, but others they're still working on.
Yeah well at least I’m gonna miss the huge Microsoft sale. I’m done with this game, I see you are working on the bug but I’m missing out on everything. I’m super angry right now
Hopefully they keep the sale for long enough that I can buy stuff but I doubt that
I'm upset as well about missing sale. I deleted all my data again (35 hours of gameplay included) to get reconnect code. I connected for one session then we failed to login to your Microsoft account error again. I'm beyond angry but obviously this issue is not being openly addressed I had to dig for this and I know I'm not alone
Have the same problem on 1.5.1 with networks ranging from nat type A to nat type D. On all the networks I've tested (like 5 or 6) i have the same problem.
I actually have just created an issue whch I'm going to close as duplicate since I had no success finding the correct one.
What I hate most of all here is how support hasn't answered me within... a week
Now I can at least see something's being done...
I would also like to put my $0.02 in. This is a game breaking bug for anyone who wants to use realms. This should be a priority, I have paid for server time (realms), and that time is being wasted due to this bug.
I'm wondering if there is anything we (those of us affected by this issue) have in common. I'm assuming it has to be something to do with our Microsoft accounts...? We are all using the same hardware, and we all can still login with our Nintendo IDs, so the only other factor could be the account. In my case, I've never used Xbox live before signing into Minecraft with my Microsoft account, so maybe that has something to do with it? Also, I login using my phone number rather than a username. I don't know if these things can cause an issue, but I guess it doesn't hurt to brainstorm; since this bug seems to be affecting random users, it's probably hard to replicate, which means it's hard to fix.
It's ok to add information such as the above that might possibly be relevant, but please remember that the bug tracker is not an appropriate place for holding a conversation. You might want to do that on Reddit or the Minecraft Discord.
I'm interested by the idea that there might be something different about your Microsoft accounts, though. Signing in using your phone number instead of a user name is rather unusual. Was this an account created for Skype, perhaps? If not, was it an existing account or one you created specifically for use on the Switch? That might be relevant.
BTW, this issue has already been passed on to the developers, but additional relevant information is always invited.
Auldrick,
I think commentators (myself included) are unfamiliar with bug reporting forums, and just wanted a chance to vent because of the scope of how this bug prevents core gameplay. I think our hope is that we can be told this is a priority for the staff, vs seemingly smaller issues like wall clipping issues or mob spawning. Having this discussion on a forum, or discord would not be beneficial to anyone. To be honest, I do not understand the complexities of debugging games or resource management at this scale, so I won't push the issue further.
That being said, I think Bryan F may be on to something. My household has two copies of Minecraft on two separate Nintendo switches. One switch was signed up for using an email login, the other account was using a phone login (Created through the Microsoft webpage that the switch directed us to). The device with email log in works perfectly, the device that used a phone log in has issues connecting to the Microsoft account.
I've been in touch with Helen Angel about this. She tells me that it's "definitely high priority" and that they were not alert to the possibility of it only affecting people who signed up using the phone login, so they will be checking into that right away.
Meanwhile, we only have a couple of people so far who've volunteered that they used the phone login, so we're not really sure it's a common factor in causing the bug. If it is, knowing that would be a big help, so please, everybody watching this bug, tell us how you signed up for your Microsoft account. Was it:
Thanks for keeping us posted, Auldrick. In my case, my MS account (which uses my phone number as a login) was an existing account that I've had for several years; I believe I created it for Skype in the past, but I'm not 100% sure.
(edit: As others are now confirming that not using a phone number login is solving the issue, I'm still hoping this might be somehow resolved without having to delete my save data. I've put in 45 hours on my world in the meantime.)
Also using the phone login, will try email logging in right now.
Yes this is it. With email xbox login everything works fine on my side.
Can confirm! Logged into Microsoft account, and removed the option to use a phone number to log in. The software is now performing as expected, even after game and/or switch reset!
@Bryan F: We can't promise anything until they know exactly what's going wrong, but there's good reason to think that the issue can be resolved, allowing you to log in with a phone number. Fingers crossed!
I made my Microsoft Account through the link that was given to me when I first bought it. I did not link my phone number and still can‘t log in. When I try login in it says it can‘t connect to my Microsoft Account. Hope my experience helps Mojang to resolve this huge issue QUICKLY!!
so I deleted my save data then I made a new Microsoft account then I did the text message login. I then made sure no phone number was connected (nothing was) then I proceeded to sign into my account on switch, and it worked also I think I logged in on my gmail account also last time maybe you should look into that also.
I have also had this problem. I have tried many things, such as archiving, reinstalling, turning the console on and off, and even deleting my Microsoft account in hopes of using a new one. However, even after deleting the account, it still brings up the sign in error. Also, I sometimes get a Global Resource Reset error due to a crash of some kind. Does that mean anything?
I signed up through for Microsoft account for the first time following switch website link on my phone. I used my phone number. After just getting a email today I went in and removed my phone number so I'm only using email yet I still can't sign in. I'm not deleting my progress again for a new reconnect code.
Ok so I never had Microsoft account before
Created it through my phone cause I have no PC
Used my phone number and email during set up process
Had issues after first log out called for support
Changed email via support tec. But still linked to phone number
Deleted phone number using email only and still can't sign in
I've tried deleting and reinstalling numerous times along with deleting progress nothing has helped me
Oh and like I said I'm not deleting my progress again for reconnect code I'm done starting over only to have log in continue to fail. Until this issue is 100% solved tested and proven I'm done starting over
Alright. 1.5.3 for Bedrock on my Switch and the button is still useless for me.
Honestly what could be done about the issue to at least make users be able to workaround it would be making signing out/disconnecting from the Microsoft account available even if you're not currently signed in. Yes, I get that this won't be implemented because it's already how it's done on all other platforms running Bedrock codebase but on the other platforms there isn't an issue that makes signing out impossible in any other way than deleting all your save data... I guess I'll just stick to Java edition for playing with my friends until this gets resolved.
PLEASE FIX THIS NOW. I am also experiencing the same issue. I signed in once, played for a bit, and cannot log in again. "We tried to sign you in to your Microsoft account, but something went wrong." I have tried changing my sign in options to email only (no phone number) but it did not change anything. This is ridiculous. I only bought Minecraft on switch to play with friends. Please resolve this.
We are working on a solution for this issue, thank you for your patience whilst we try and get to the bottom of it.
Just to confirm, has anyone been able to join correctly if they set up a new profile using a new Xbox Live (Microsoft) account that was created using an email address, instead of a phone number? If we can narrow this down to only accounts that were set up using a phone number that would be useful.
I'm not sure if email will work so I'm afraid to clear another 50+ hour save. I have set my account for email only still can't sign in. Clearing data for reconnect code is a serious problem. When online for switch is out then cloud save will be available I'll delete my data and try again. Awful awful bug this is
You might be able to test without deleting your data, but rather create a new user account.
They doesn't work with email:MS account,used.
1.6.0 this did not fix.
I made new Nintendo account Ive also tried new Microsoft account too (i have money tied to my Microsoft account so I can't change it permanently) I linked with email. Every time I log out or close game to login again it gives me a new reconnect code. My other account continues to fail login.
1.6 update did not fix anything. I initially signed up with phone number, but later switched to email sign in only. Still does not work. Please fix this ASAP.
Also, Mega_Spud, I tried creating a new user account with just an email but there's no way to sign into a different Microsoft account on Minecraft without deleting the saved data.
My game kept on glitching while playing and when ever i try to join a friends server or any it will load for roughly 5 seconds and glitch out back to home page.
I'm having this problem too. I don't actually remeber signing into any Microsoft account, and have no way of finding out what account I used. I think this is more a UX issue than anything. If there was an easy way of seeing what Microsoft account was associated with an account and being able to disassociate your MS account from your Switch account at a push of a button, this would solve the having to delete all your data problem and provide an easier way of starting with a clean slate without losing all your saved worlds.
@Stuart Harrison
You can view the gamertag of the Microsoft account in: Settings -> Profile (if there is any). You can sign out of the Microsoft account here as well: Settings -> Profile -> Sign out of your Microsoft account or Clear Account Sign in Data. This should enable you to add a Microsoft account again, without changing your Nintendo account. Please make sure you have updated the game to the latest version (current release is 1.7.0).
Ah, lovely. That's got it, thank you!!
This has been happening to me on IOS and when logging in i get the same error saying "sorry something went wrong give it another try or try on xbox.com" so far im on version 1.8.0 and wondering if for this version on pocket edition if theres a solution (one other thing i noticed is that on the error is that it says you can try on xbox.com so im also wondering if someone knows how to login from there.)
If you go to xbox.com, there's a "Sign in" link in the upper right corner. Make sure you use the same Microsoft account name as you've defined in the game.
If you find out you're already signed in to Xbox with a different account, that might be why you had the problem. Try signing out and back in with the correct account.
i tried and nothing happened and so there's no specific place on the where you can login into the game from the website itself?
No, you cannot log into the game from the web site; it has to be the other way around. (Network connections are between a server and a client app, and are always initiated by the client. A connection through your browser therefore only establishes communication between the browser and the server. The game has to establish its own connection.)
I think the suggestion was that if you were having trouble signing in to Xbox Live due to a problem with your Xbox account, you could get more information about what the problem is by trying to sign in using a browser. Since you were able to sign in with a browser successfully, the problem must be something else.
Since this is only the bug tracker, we aren't equipped to help you with account problems. I would suggest checking your game Profile settings to verify that your gamertag matches the one you used to log in with the browser. Also, try turning off Wi-Fi if it's on (this is a known problem, see
MCPE-35078). If these suggestions don't resolve the problem, please pursue a solution through Xbox Support.Is anyone still experiencing this issue in the latest version (1.8.1?) If so, when you try and connect to a Microsoft account, which browser are you using to verify the sign-in?
I am having this problem repeatedly on the Switch. I can login to live.com using an email address fine. And if I use Settings->Profile->Clear Account Sign in Data I can then log in and reauthenticate which works for a day or so. The reauthentication is a pain, however, so this isn’t fun.
I am having this issue on Windows 10. Despite my computer user being logged into my live/xbox account, being logged in through my browser (Firefox), I can't log in at all through Minecraft. It instantly bumps me to the "we're having trouble" pop up. This is the first time I've tried to use MC Win10. I've already done searches and followed common fixes on the microsoft side. My account settings are fine.
Quite frankly I would rather have a user name/password log in screen instead of the process being automated just to be better able to troubleshoot this stuff.
Aoife Evergreen: Have you tried Settings > Profile > Clear Account Sign in Data? If that button doesn't appear in your Profile settings, choose Manage Account to open the Xbox Live app, then sign out there. When you return to the game, the button should appear.
We would love to know any more information from users as to whether this is still happening in 1.9.0.
I’m on the latest version for bedrock Nintendo switch and I’m having this problem right now. I played without an issue for around 5 hours last night. I just decided to go ahead and buy a realm and import the world I was working on into the realm, and now I get the error “We tried to sign you into your Microsoft Account, but something went wrong.” If I go right to the realms page it loads and then shows me the loading background image frozen, then tells me “you’ve been disconnected from the server.” Reimporting the world does not work. I’m frustrated because I just spent money on a realm and only now I can’t connect to it. Internet is fine in other switch games and on my PC/consoles.
Stuey - Is this an issue for you in 1.10.0? If so, have you tried clearing your log in credentials through the settings menu and trying to sign in again? Also, did you set up the Microsoft account using an email or phone number?
Still happening for me.
I have bedrock on both win10 and switch. I logged in on switch, and i'm trying to join a friend's PC realm. When trying to do so on the PC, I get the error on bedrock win10 edition "failed to login: we tried to sign you into your xbox live account, but something went wrong"
Yes, I cleared my profile settings, and tried reinstalling win10 edition.
Oddly, I can purchase things on the Minecraft store, which makes me a bit frustrated.
Still happening for me in Nintendo Switch 1.11.4. I can log into my MS account via e-mail on other platforms' Bedrock games. I can purchase items on Nintendo Switch but these purchases are apparently kept locally only.
I have used the "Clear Account Sign In Data" function with and without restarting the game before trying to log in again via e-mail, to no avail. I have not deleted my save data from my Switch which I have seen in some forums might be a fix but I do not want to risk these losses over a "maybe fix".
I have more than one MS account (oops!) but: I've checked my Xbox gamercard and since my only achievement points there are from Minecraft for Nintendo Switch, I believe that I created this particular account via an in-game link.
Further, a history of recent logins on my Microsoft account appears to show all of my Nintendo Switch's login attempts as "Successful Login".
I have always been able to log into my Microsoft account to play with my friends with no issues since it first came out on switch, but today right before I wanted to play with my friends once again, this issue occurred. I do not want to delete my save data because the world we want to play on is specifically on my switch console. I am really surprised this issue has not been fixed yet since it seems to be an issue that has been occurring for almost a year now. Mojang, please fix this issue.
Bought the game on Switch to play online, and can't because of this issue. Tried all the fixes and nothing works. I just get put in an infinite loop of remoteconnect codes. Ridiculous that this isn't fixed yet.
Was often getting logged out and forced to log back in, but now am logged out and unable to log in. Getting error message "We tried to sign you in to your Microsoft Account, but something went wrong." Have tried signing in via 3 email log in accounts, each account multiple times with no luck.
Same as Aaron's here. It was fine before, but forced to log me out today, and required me to reconnect the account ( needs visiting aka.ms/remoteconnect ), after finished those things on my phone, "We tried to sign you in to your Microsoft Account, but something went wrong." shown on the Switch.
I have run into the same problem and posted an issue just a moment ago about it too. I really hope this bug is fixed soon. I bought the online services for the Switch just to play with friends that now I have only been able to use once. I use an email to sign into my account and have even tried a lot of the tricks posted on other websites such as clearing sign in data to try and fix it, but nothing has changed. Any tips would be appreciated.
I've been having the same issue as Aaron, with having to log back into my Nintendo and Microsoft account multiple times, and also being disconnected from servers and other connection issues after going AFK or turning my screen off for even a few seconds. I've tried signing in with 2 different email accounts and a phone number, and it still didn't work. Really hope this gets fixed soon.
The exact same thing is happening to me, it's super annoying atm becasue i just wanna play on realms with my friends but this bug is stopping me. seeing that there's 4 other comments today alone gives me hope that it would be resolved quicker but i'm still quite frustrated by it
this is happening to me too! I've tried signing in with email and it doesn't work! tried 2 accounts! Unacceptable!
Hi All,
I'm getting the same error about not been able to login when trying to access the Microsoft account. 'Failed to login - We tried to sign you in to your Microsoft account but something went wrong'. I get the usual dialogue box of aka.ms/remoteconnect with code; but each time I get the stated error listed earlier displaying on the Nintendo Switch screen. On the website side of things all has apparently gone well with the correct conformation message saying it has worked and and email stating so to my Microsoft email account.
The version of Minecraft in using is v1.11.4 build 2242726
Matthew
This is happening on my child's account on Switch. The auth through https://aka.ms/remoteconnect with his credentials is successful, but the Switch then displays the error message. It worked yesterday, and no changes were made to the account, but today it's not working.
This is a child account that I've setup in my family settings. I'm fairly certain that I did not create the account from the Switch, but instead through the Xbox website.
Hey everyone. I first encountered this problem earlier this morning when preparing to play with my cross platform friends. I'm getting the same problem that you all are getting, siging in via remote connect and getting the "failed to login" error message. I've had minecraft on my switch since February and I have never previously encountered this issue. Some solutions I've seen recommend essentially wiping the game, but considering some worlds on my switch are so old that they're from my XBox 360, I really don't want to delete my save data. Hoping this is resolved soon, I'm glad I've finally found people who are having this issue aswell.
When the store updated I got logged out of my Microsoft account. I login online & it's successfully logged in, but on the minecraft game I get failed to login. I have tried restarting, re-downloading, a new email for the account, and clearing account sign in data. I have a switch that is less than a year old. I have a friend who is not experiencing this issue and has an older switch
I am having the same issue on the switch, it cannot login into my microsoft account. I tried redownloading, signing in multiple times via the code (says done on the the other device but I till get the "something went wrong message." I noticed this happened yesterday when the store updated, it was fine prior to this happening in the morning, but I cannot login now. Any help would be appreciated.
We're having the same problem, same as above, same build. Just to confirm this doesn't seem to be isolated.
I am having the same problem on my Switch. Unable to sign in to microsoft account.
Unsure if related, but it's another data point. Yesterday my son was able to connect to his friend's world with no problem. Today his friend signed into his xbox live account for the first time on the switch and hosted the same world. Now my son can't connect to the world. The connection gives a timeout error after several minutes. However, my daughter is able to connect to that world from her iPad while signed into Xbox Live.
Same thing has been happening to me.
On my Nintendo Switch it keep saying that it tried to log me in and something went wrong
Everything was working fine for me this morning, then about 1 PM My wifi had an issue. So I reconnected and everything was fine, but when I tried to sign into Minecraft after turning it off and on after wifi was working fine, it would not let me sign into my Microsoft account. Tried uninstalling, reinstalling, turning off and on, deleting save data. Nothing works. Please resolve this as I want to play with my friends but with this issue I can't.
It's sad to see this has been a problem for months and there is still no definite fix. I have the same problem and seeing this page really doesn't give me much hope that it'll get fixed anytime soon.
Just paid for 180 days of a realm and just got this issue like everyone else here. My microsoft account didnt have a phone linked, and ive tried everything short of deleting all data, because I have a very old and beloved world. Hope this gets fixed soon.
I found a way to fix it. You have to go into the switchs Data and actually delete all the save data.
I've been trying to log into minecraft on my nintendo switch all day and still have had no success. I keep entering the the microsoft code and it keeps saying "you're all set" and then my minecraft screen says "we had an issue while trying to connect to your microsoft account".
For those having the issue, are you able to try clearing your account data from the device beforehand?
Go to: Settings -> Profile -> Sign out of your Microsoft account or Clear Account Sign in Data.
I tried clearing it over and over, only fix was to fully delete the minecraft save data from my nintendo switch.
is hasn't worked for me. i cleared the data, tried to sign in and was met with the same issue
I had done that Clear Account Sign in Data things several times, but to no avail. I have also tried deleting and reinstalling the game, logging in with another Nintendo account and Xbox account, both of which have never been linked or even used on that particular Switch before. Just got the same error. So it seems that this issue is not just relative to specific accounts only.
@Caden Harmon If you re-download your save data from Nintendo Switch Online server, will that issue happen again ?
same on me too! Failed login. Who can solve the problem??
If anyone finds the resolution please tell me at my reddit post
https://www.reddit.com/r/Minecraft/comments/c64t9u/how_do_i_fix_this_error/?utm_source=share&utm_medium=ios_app&utm_name=ios_share_flow_optimization&utm_term=control_2
I've had the same exact issue. The suggested solution of deleting all save data is not wanted as I would like to keep my world's I've been working on for months. Also this issue has blown up recently and still no word from either mojang or Xbox support.
i been trying to solve this problem for 2 days and it still dont work. i done everything they told me and it still says "we tried to sign you in your microsoft sccount but something went wrong." everytime
Yeah it seemed to stop working for me yesterday morning after they updated the Minecraft store. I hope they fix this soon but both parties are saying it's not their issue so I don't really know when this will be solved.
Jake Funk where are seeing this acknowledged?
Both the Mojang and Microsoft Customer Support accounts on twitter keep saying that its an Xbox issue or a specific Minecraft issue. I'm going to hope that these are just bots replying and hopefully we will get a fix soon.
Nat : A . Download speed . 40.6 mps . Upload speed. 4.2 mps. 2 days of not being able to sign in after the store update.
I have also had this issue the past 3 days. I contacted Mojang they sent me to Xbox Live support. Talked to Xbox Live support they told me to go to Nintendo. I did not reach out to Nintendo. I tried uninstalling/reinstalling game twice. I tried 2 different wifi networks for both the switch and the device I'm validating the code on. No luck for the 3 days. If I delete my save data I was able to login however once you download the save data from the cloud it again will not work. I only have one world I wanted to save so removed the rest but still does not matter. I also have my son on a different switch. He is a child account underneath my Microsoft account. Oddly enough his is still working. We both had the latest version of the game. I really have no clue how to get this working while retaining my save world. I guess I could start again but not really wanting to. Be even worse if it happens to my son he has a ton of worlds.
How has this issue not been resolved? Just like the comment above mine, I prefer not deleting the world my wife and i spent hours on. I saved that world to my cloud and tried signing in after deleting it and it worked... I've checked for corrupted data on the switch and nothing was found. Once again i prefer not having to delete my world just to play.
News by Tyson6474:
Hey Minecraft Nintendo Switch Players! We say that an issue has been going around with Nintendo Switch systems. Players that are unable to connect to their Microsoft accounts on the Switch will have to hold on. The Microsoft team is starting to figure out how to fix the issue.While you are waiting for the issue to resolve, Nintendo Switch Players are unable to connect to Microsoft accounts until the issue is fixed. Split-Screen is still available to use but not the same as the Microsoft account.
Any update? Anyone can log in again?
Where did you hear this news? I talked with Microsoft yesterday and they told me to contact mojang and/or Nintendo. Mojang says to talk to Microsoft. Nintendo just doesn’t respond.
Solved! What I did is as below:
Delete the game from Nintendo Switch.
Click the Nintendo Switch System Setting --> Data Management --> Clear all data about Minecraft from Quick Archive and Manage Software.
Download your Minecraft again, then you can log in with your Microsoft ID.
Huang this solution is not wanted as we want to keep our save data. Also I've contacted Xbox mojang and Microsoft support and Xbox is the only ones who haven't responded yet.
I tried again today still no luck.
Please do NOT do what Huang suggested. I kept seeing this response to solve this issue so I took the bait and did it and IT DID NOT WORK! just deleted all that data for nothing. All the worlds made, gone.. for absolutely NOTHING.
Also, called Nintendo Customer service line they said the problem was on microsofts end, called Microsoft and dude seemed clueless as heck and then told me the problem is on Nintendo’s end. Both are pointing fingers at each other, problem still not solved and it’s been 3 days for me now.
So frustrating paying for online subscription and can’t even use it
I may have a solution but is not warranty that it will work for everyone, some people say that deleting your data will solve the issue but others no, what I did to play crossplataform without loosing my progress was that I first disable the automatic save on the cloud(after making a backup) that users of nintendo switch online have, after that I erased delete all my data from the console and enter the game, it’s important that you sign in to the microsoft account when the automatic message of the game appears, that the only way i found to play crossplataform and whenever you want to continue with your worlds you just have to download the data from the cloud, also this help you to not loose anything is this method of deleting the data doesn’t work for you, I hope it will help somebody!
I've also had this issue since about three days ago. Sent a ticket to Mojang, but I haven't heard anything back yet. Want to keep my save data and also log into my Microsoft account.
Paco I turned off cloud backup and completely reinstalled. Didnt work.
Katherine It wont work unless you delete your save data. Its not a good solution. Then if you redownload your save again from the cloud it will stop working again. I don't understand why it only happens to some of us. My son has tons of save worlds on his. I shrunk down to 1 that I wanted to keep and still cant get logged in. Ridiculous!
Harley I did an email ticket to Mojang and heard nothing also. Got a response once from their twitter support telling me to reach out to Microsoft who of course said not their issue. I think its a Mojang issue since deleting the save file works.
I tried paco’s solution didn’t work
I am sorta lucky that I for some other reason turned off auto cloud backup a week ago, so my backup data on the cloud is dated 3 days before this issue happens. I completely wiped off the game and all save data for every user on my Switch, reinstalled the game, re-downloaded the save data, and everything came back normal, except losing some progress. When I first started the game with those old save data, it even didn't ask me to re-connect the Xbox account. It just auto-logged me in as if nothing ever happened.
Earlier today, I was forced to log out once again, but after I went through the remote-connect process, I successfully re-linked the Xbox account.
I don't think this issue is at any point solved. I just hope my experience will help you Mojang guys figure out where the real problem is.
I was able to use Haungs Comment above to successfully get logged in but it was by deleting save data.
Go to System Settings > Data Management > Manage Software > Minecraft > Delete Software
Then go to System Settings > Data Management > Delete Save Data > Minecraft > Delete Save Data for Username
After going to Nintendo eShop and Redownloading, I was able to sign in like it was a brand new app. I have my save data backed up to Nintendo Online Cloud for when this (hopefully) gets fixed. For now I can at least access the Realm which was my main world at the moment anyway.
Additionally, for whatever information it may provide, I did the above after trying a myriad of other things from clearing all login data, deleting and reinstalling, waiting 24 hours for the sign-in to "reset" to make sure I wasn't being locked out by mojang, deleting local and redownloading cloud save data, and a number of other things. with no success.
I bought the game, and signed in successfully by putting in the code. The next day I was signed out and I had to put in the code again. I was able to sign in successfully. This happened every time I closed the game but it was just a minor inconvenience. But on one day when i tried to log in, a pop up showed up that said, "tried to log in but something went wrong." I tried logging in the next day, but the same thing happened again. This happened over and over again and it still doesn't work to this day. I hope that Microsoft will find a way to patch this.
I tried again today no luck. This is quite a long time for this issue. I would honestly return the cartridge if I could. I would rather play on another platform that I would get to keep the progress. This long of an issue is not giving me confidence that it will get fixed soon and if it does if it will stay fixed.
I've had this issue of being unable to connect to my Microsoft Account from my Nintendo Switch for over 6 months. I’m not going to delete my data because I’ve put many hours on my worlds for a method that many people say that it’s just a momentary fix.
Now, hopefully this information is useful:
I am using an existing account that I made to play Minecraft on my phone, I am able to sign in into it
I use an email address to log in, but I do it on my phone
When I click on the “Sign into Microsoft Account” button, it gives me a link and a code. I’ve done the process over 10 times, and on my phone, it says that I successfully logged in, but on my Switch nothing happens, I don’t even get an error code, and I don’t log into my account. When I click the “Sign into Microsoft Account” button again, it asks me to do the same process all over again, but as many times as I try, nothing happens.
I was able to login with tylers method
I have been trying everything on my nintendo switch for the past week, but nothing is working when I try to connect to friend or connect my microsoft account. I have even refreshed my sign in options in the minecraft settings, restarted the game, and redownloaded the software. I will not be deleting my worlds just for a temporary fix. This is a serious game breaking issue I don't know how it is not getting the attention it deserves. 80-90% of people on a large Nintendo minecraft discord are having the same issues, it’s affecting almost EVERYONE. The inability to play multiplayer, realms, or log into your microsoft account needs to be fixed.
Bonus information: I used it with a preexisting microsoft account and I have refreshed the profile data under settings as well as delete and redownload the game
Hi everyone. Last week I posted here looking for answers regarding this bug which I've personally been experiencing for about a week. While my friends who already have the game haven't had a run in with this issue, today my neighbor bought the game and immidietly was faced with this problem. I don't know if this information could help, but I'm really hoping that any information I can provide will assist getting this very irritating glitch fixed sooner rather than later. Good luck to everyone else experiencing this
Hi, also having this issue on Nintendo Switch. Purchased the game for Switch and Windows 10 yesterday so I could crossplay with my girlfriend and we couldn’t. Little frustrating as crossplay was the reason I bought it...
Tried the ‘workarounds’ and none worked. Nothing seems to work.
I made an account just to say that I am also experiencing this issue and that it is frustrating for something so core to the game (ability to crossplay via realms) is blocked by a glitch that has yet to be resolved despite being known for so long. I bought Minecraft for Switch specifically for cross play with my girlfriend, yet clearly I've wasted my non-refundable money. Will be waiting for a permanent solution alongside everyone else here.
Deleting my worlds did work but that's an unacceptable solution.
Please remember that the bug tracker is not a discussion forum or help site. Our only purpose is to collect information about bugs and forward it to the developers. Comments are meant for providing new information about the issue to us so we can pass it along. Any other use is extraneous, creates clutter that interferes with our function, and is subject to removal without notice (although we usually just try to ignore it).
This ticket was created about a year ago to report an issue with connecting from the Switch. Several related issues were added to it over the succeeding months. Some bugs were found and fixed, but at least one remained. It was then mostly dormant until about a week ago, when all of a sudden a lot of you began commenting about problems connecting from the Switch. This did not start happening when you installed the latest release or Beta, and it happened to coincide fairly closely with changes made by the Xbox team, so it's unlikely that a new bug in the game is the cause. Nevertheless, it's possible that the Xbox changes (or something else) made the still active bug more likely to happen, so it makes sense to track your reports about the recent problem on this ticket, and we welcome them, including information about ways you've tried to work around them.
However, comments that go beyond this are out of scope. We are mostly just volunteers, not Mojang employees, so we can't respond to your opinions, questions, or complaints about the game, Mojang, Microsoft, or the pace of bug fixes. These matters are the responsibility of the Community Managers, who you can reach via the Minecraft discord, the Feedback site, or Twitter.
I followed tylers instructions step by step. Sadly i lost my worlds but on the bright side i have my realms world back and the FPS issues were almost unnoticeable. Audrick is there a location i can email customer support without it taking them months to respond?
I'm sorry you lost your worlds, that sucks. I'm afraid the only direct access paths I know of to official support are the Discord and the Feedback site. I'd suggest asking on the Discord who to contact and what the best way to contact them would be. If you don't get a satisfactory answer that way, I would try @HelenAngel or one of the other Community Managers on Twitter.
the problem with my Minecraft Pocket edition is that I can't even sign into my account at all when I press sign in with Microsoft account it just restarts the game again
I signed up specifically for this bug. Cannot sign in on Nintendo Switch. I can confirm that deleting save data and starting from scratch will allow me to sign in again, but this is unacceptable after the hundreds of hours put into our worlds.
Mojang does not expect you to delete your save data to fix this problem. That was suggested by another Switch user as a workaround in case it might help other users. Obviously, it won't be acceptable to anybody who has worlds they've invested considerable time in.
Gregory. I did the same thing. I signed up specifically for how big this issue is and it may never get resolved from what I am seeing.
Michael Cowan: If you're saying that because you're expecting status updates and not finding them here, you're looking in the wrong place. All we do on the bug tracker is pass your information to the developers. After that, we don't know anything more until they tell us it's fixed. For status updates, contact the Community Managers.
Who are the community managers and how do we contact them then? Where do we actually go for status updates then? Or even an acknowledgement that theirs an issue. Every other avenue of support is shrugging their shoulders and sending us here, including Mojang Support on twitter, Xbox Support on twitter, and even the official Discord channel.
Just a quick update on this issue! I am a Community Manager on the Minecraft Team, and please be assured that we are looking into the issue.
Please remember that this is a bug tracker and not a forum for discussion or feedback. It would be appreciated if we can please keep any comments limited to new, relevant information about the bug only, and add a vote if you would like to show your interest in this issue.
While we understand your frustration at certain game feature or mechanics not working as you would always like or expect, please remember that there is not always a simple fix that will resolve the issue immediately. Please be assured we are actively looking into a solution though.
Regarding possible workarounds for the issue, here is what we know so far:
The issue can be temporarily resolved if the player creates a new LOCAL Switch account & then logs into that local Switch account with the same Nintendo Online account & Microsoft account that they used previously. (This doesn't necessarily help with the original account, but may enable you to join another's world.)
Also, some users have found that after four attempts to connect, they were able to do so successfully.
I appreciate that these are not ideal solutions, but I hope we can get you logged in in some way until we have fixed the issue completely.
For further discussion and community feedback please visit one of the following links:
HI~ I'm having the same issues as above, etc.
Regarding the temporary fix of creating a new local Switch account. Do you mean a new user? I tried creating a new user and I was able to sign in and connect my Microsoft account successfully. But when I tried to go on realms it said I needed to buy the Nintendo Online account. Earlier I had tried to associated that NO account with the new Switch user, but it wouldn't let me because it was already associated with my original Switch user account. Any suggestions? Am I doing something wrong? I don't want to have to buy another NO account.
Thanks.
Potential fix .
Firstly Upload your game save to the cloud.
Secondly delete your saved data for minecraft.
Thirdly delete the game and redownload the game .
In theory you will be able to sign into your windows accounts for cross platform play. Your single player worlds will be secure in the cloud. Id suggest not to recover those maps until this bug is fixed unless you want to risk having no access to crossplatform play .
My personal experience of this fixes my FPS and log in issues. I tested my fps in the end while fighting the dragon, this was not really viable before it was a very noticeable change.
Audrick apologies i will stick to bug chat only . Gd work on your fast proffessional responses . Any complaints i have will go directly to mojang customer support. I advise others to do the same.
Basically this is a platform side bug not Xbox because i get the successful sign in reports to my phone and Microsoft account Xbox support really cannot resolve this problem because its not from their side but platform side, also i realized because i have 2 switch's after beating the Ender dragon in my second switch for some reason the bug appeared once again i don't know if its just a coincidence but the bug also appeared on my first one after deafeting the ender dragon...i do not know if this is of some use but here is the info.
Day 14 and still not able to connect to my microsoft account.
I tried the suggestion of 4 times in a row login attempt register code each time. No luck.
Have tried from both existing profiles on my switch, as well as one I freshly created for this purpose.
Have tried clearing account sign in data, close and reopen software. Have tried signing into existing and freshly created MS accounts. If I'm lucky enough to get a prompt, its just the "we tried signing you into your microsoft account, but something went wrong."
Terrible export support means i cant just dump the game data and reinstall or I kill the last 9 months of my kids work across multiple maps. Well done on that one (seriously? no export to SD card? WTAF?!?)
Sure glad i bought multiple copies of a game, that i cant even play with my kid.
This ticket was created: 21/Jun/2018 11:11 PM - Pathetic. Nearly a year old bug as of this post, and its still not been resolved. Would refund all 4 copies of the game, if I could.
Cool game, if you wanna play alone. Or pay more for a realm.
How much you wanna bet I can go pirate a copy and get my own server up by the end of the day?
Josh Timmer: This ticket was not created for the problem that prompted all the recent comments. The original problem was only still affecting a very few people, if anyone.
Your problem happened suddenly on June 26, barely a week ago. It is not the same problem and should not have been reported on this ticket, but people just read the summary line and didn't look at the description to see if it sounded like the same problem. Then everybody else piled on. It should have had its own ticket, but the flood of comments came too suddenly for us to steer people to a different ticket.
Ive had the problem since the day I purchased to game haha, I didnt think much of it becuase my wife and i didnt play at the time so i was just deleting worlds when i got bored.
Auldrick. Mojang support and Xbox support on twitter are both directing people to this specific bug report for this problem. So are multiple people on Discord. I suspect that’s where a large influx came from, not a misreading of the Summary Line.
For people affected by this bug, the Nintendo Switch has no online functionality, marketplace included. The 4 attempts workaround did not work, and creating another local account on the Switch requires us to buy another online pass for the switch, to say nothing of the Realms we are paying for, running, and now can’t access.
I would gladly copy all my info to a new correct ticket if it helps.
Juan Reyes: I don't know when you purchased the game or exactly which problem you're referring to. (I'm not trying to be a smart aleck, I know the symptoms hardly differ between the original one and the one that started 9 days ago.) If you mean this has been happening to you for months, did you add your experience in a comment at the time? If not, feel free to add one now, because I can't be sure a fix for the newest problem will make the older one disappear.
Gregory Van Dorn: Thanks for the heads up. The recent problem is already so entrenched on this ticket that sending you here to add your experience is appropriate at this point. We're not planning to split the new issue into its own ticket, it's too late for that. I just wish they understood that they should send you to Community Management if you have questions or complaints about the problem, since we can't answer or respond to those.
Michael Cowan: Thanks for the offer, but as I said just above we're not planning to make a separate ticket now, it'd be too much trouble. We'll just make do and be careful to ask which issue you're referring to, as I did above with Juan Reyes.
Thanks, everybody, for bearing with us! We know they're working diligently to find a solution, so keep believing!
I have a similar issue on the Nintendo Switch's bedrock version of Minecraft. No matter how or what I try to do, my attempts to sign in to my Microsoft Account I always have gotten the message:
Failed to login
"We tried to sign you in to your Microsoft account, but something went wrong."
This started to happen a few weeks ago, so about mid June 2019.
Edit 1: It used to work fine but now just will not work. Now it just says to go to aka.ms/remoteconnect and gives me the error message once I complete the linking online. Whether on M.. Edge or G. Chrome.
Edit 2: I got it working again after going to the place where I first connected the account to my Nintendo Switch (Phoenix AZ). Opposed to when I tried to connect it in the city I was visiting. This problem seems to have to deal with Microsoft's system to make sure it is you. Log in to your account multiple other ways (, other games, profile settings, etc.).
This is a problem. Not being able to sign in into the microsoft account. Even in version 1.12.0 the most recent update, the problem still occurs.
I finally received a reply from my Mojang support email. They stated it should be resolved. I downloaded a patch on my switch and it is now working properly for me. Check today and see if it works for you also.
I downloaded the update that seemed to fix the issue for some people, but unfortunately I am having the same issue still. Is there any hope that the issue is still being looked at?
It is still being looked at. Please continue adding new information if you have any.
I downloaded the patch and it is still not fixed for me.
This thread has helped me a lot. Thanks to all of you this was really helpful. It seems to be working now. I've had no problems so far. Hopefully everybody else can have this issue fixed.
I can successfully log in now
I have updated the game and it still has the same error. I literally cannot play this game until this error is fixed.
Okay so day 2 of trying it after the update and it finally let me in. I did nothing different so maybe it's like a roll out deal and more people will be let back in as time goes on.
Since release 1.12.0 came out, several new people commented that they have this problem, and then a couple of them commented to say it went away the second time they tried to log in. I personally had never had the problem before, but had it the first time I opened 1.12, and like the others it went away the second time I tried. To me, this suggests that a fix for the original problem may have caused a glitch for people who didn't have it, and the solution is simply to try again. But there are still a couple of the new people who haven't commented with an update. I'm not sure if that's because they haven't tried, or they tried and it didn't work, or it worked and they didn't think to update us.
Is anyone still having this problem after trying twice to log in to their Microsoft Account using 1.12?
I am still having this issue. I have updated to 1.12 and it still won’t work.
Connor durbin: As you had just bought the Switch when you reported this problem, I assume you've never successfully logged in to your Microsoft Account. I think that's probably a different problem, and I'll need to ask another staff member to look into it.
Anybody else still having the problem in 1.12 after trying to log in twice?
I have never logged into a Microsoft account, correct 🙂
@auldrick yes. I still cannot log in even after the patch. I used an old microsoft account and have been able to log in before, but not for the past 2 weeks or so. Ive tried resetting the log information in setting and deleting/redownloading the game
Sorry you're still having trouble. Thanks for the information. We'll keep this ticket active,
I just hard reset the system along with my wifi, and i cleared accounts under the systems tab in minecraft and it is now working great
Glad to hear it, and thanks for letting us know! I think we'll keep this ticket open for a bit longer anyway, in case someone else still has the problem and can't fix it the way you did.
I'm trying to connect to the Switch using my PC. Whenever I start the world on the Switch, any attempt to connect to the Switch will fail. I've hard reset the Switch with the wifi and cleared the accounts under the settings tab and it has been finicky. Very rarely will it allow me to join.
I've also tried connecting the Switch to my PC and I'm having the same issue. On the PC it'll say my Microsoft account got disconnected with little warning, and the Switch user cannot connect. And sometimes very rarely it will work.
Oddly enough, when my cousin hosts a game on his PC, we were both able to connect to his game, but he's unable to join to the Switch.
Update: After trying to start a game on the Switch as the host, it will briefly appear and then disappear on the PC. After about 10-15 minutes, the Switch will lose connection from its Microsoft account. I've checked the NAT settings under the Switch and it's listed at B, so it's definitely not that.
Before the 1.12 update, the games were working without any problems, but stopped working as intended after the 1.12 patch.
I deleted my user profile and re-downloaded it, this worked and I could login to my Microsoft account but once I closed the software and turned it back on I had the same issue as before so will need to do this work around every time I close the software
Same here, I've been dealing with this issue for a while, I figured it out many months ago. I never bothered it until recently I wanted to play minecraft on my switch with my friends on pc, so I did what the game told me to do so, go to aka.ms/remoteconnect, use code, login, and all that. I had to create a new microsoft account. The chrome page told me it's all done, but the game kept telling me I can't log in. I tried with 2 more other accounts but nothing different. I hope this bug's fixed soon
I have found that deleting my account and linking it to a new profile works and the game runs as intended. I can close the software and it still works and allows me to sign in. However, issues arise if I re-download my save data from the Nintendo cloud, I get all my old worlds back but can not login to my Microsoft account. I’m not sure if this helps the devs in their troubleshooting of this bug.
I have found that, for me at least, going back to the location I originally connected my account to my Nintendo Switch, has fixed the issue, but likely not entirely. I believe that Microsoft's system to stop others from getting into your account had locked me out of my account. I think you would have to go to your profile settings or something to fix but I am not sure.
I've gotten around my issue by having the Switch account log off from its MS account and relogging back in. It seems to work most of the time as long someone joins quickly. Once that's done, the game works normally as intended and anyone could join the host (Switch).
I can’t remember how I made the account sorry.
anyway got the error and wasn’t signed in then I got the link to sign in from a different device. Then it gave me an error message saying it doesn’t exist. Got the error message again now using my phone number. And then I signed in again but it didn’t actually sign me in on my switch. And then it worked the last time. I will post pictures.
Thanks for everyone's patience while we try and resolve this issue. For anyone still affected by it, could you please check that you are using the latest released version 1.12.0?
Hi Jay,
I am on 1.12.0 and I have this issue if I redownload my old save data from the Nintendo cloud.
I am on 1.12.0.
You can see some of the people’s version in some of the screenshots btw
I am using the 1.12.0. The issue still persists. Sometimes it works, sometimes it doesnt.
Also using 1.12 on an Android tablet. My daughter now locked out of account and no longer has access to a load of content that she has purchased and stuff that she has created.If there is solution to this issue it would be really good if someone could post it here because I have been spending hours trying to resolve. Nobody really seems to have a clue what is going on.
It seems to me that the whole system seems to have become massively overcomplicated with the slightest change unwittingly locking loads of people out. The overcomplications seem to have been caused by the different firms insisting that purchases are made via accounts on their systems but not cooperating to ensure their systems work together. It is the consumer that is suffering.
Gavin Gaunt - If you are having a similar issue on Android, I think this would be better tracked in its own ticket, so we can keep comments limited to the specific issue affecting the platform. (We don't usually split bugs into different affected platforms, but we believe the issue with Switch is likely to be unrelated to any issues on other platforms.)
I would advise you to first get in touch with Mojang Customer Support directly, and see if there is an issue with your account that they can assist with.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
I just wanted to update
I had this issue for more than 6 months, but after the last update it got fixed! (I even bought a realm) I posted a previous comment giving information on this same thread and for me it got solved. Thank you for working on it! I hope it can fully get fixed for everyone soon.
Also having this issue. Signed in successfully one time with a new microsoft account created for this purpose. I added my phone number and email but sign in with email. Also tried signing in using the microsoft authenticator app.
Switch system version 8.1.0, v1.12.0 Minecraft build 2467411 branch 12. Internet connection info: NAT Type B, Download 30.6Mbps Upload 4.8Mbps
Let me know if there's more details I can provide
Is this still an issue in the latest version (as of today)?
I am still experiencing this issue today. Aside from my connection speed, I have the same Switch software/firmware versions as Miles in the comment above.
I was able to log in to the same account on my PC, so it doesn't appear to be a password issue. However, my PC is on a different version of Minecraft (v1.12.0, build 2543589, branch 12)
Andrew Stern - Would you be able to help us diagnose the issue that you are seeing a bit further perhaps?
Could you create a new private ticket with the following information:
I am also still having this issue. I was only able to log in once when I made a new Microsoft account but then the next day I was not signed in and still unable to sign back in using the same account. Any help/updates would be wonderful thank you.
Victoria Mushik - Are you seeing the issue on Nintendo Switch also?
Would you be able to provide the same information requested above? (You can create a new private ticket.)
I am a Nintendo Switch user and Minecraft has started having this issue today.
I have:
The issue still persists.
Looking forward to more information on a fix, as I purchased the game recently and have been playing this with my young daughter who uses iPad, so I need online services.
Note: Any solution that involves us losing oir Survival world is not acceptable.
Thanks
(Another report of this at
MCPE-50280)Thank you Victoria, I'll hide your comment from public view now, as it contains your gamertag.
Ryan Clape, would you be able to provide the same information requested above? (You can create a new private ticket if you wish.)
Jay, my Minecraft started connecting again yesterday.
I was getting the same error as others. Eg. Cannot connect to Microsoft, something went wrong.
Time zone is +9:30 ACST.
I'll log a private ticket if issue returns.
Hey, I'm having this same issue with Minecraft Pocket Edition.
I tried redownloading the game, clearing the cache and storage data, clearing account sign in data and logging out and in of Microsoft / Xbox. When I cleared Minecraft's cache and storage data or when I redownloaded Minecraft and started up the game, I clicked log in and chose my account and it will try to log in, but it will stay stuck on "signing in with your Microsoft Account" until I press cancel, then it will give me the error and will keep giving me the error when I press on log in.
Jimmy van de Peppel Could you provide the details of your device please? Which error message are you seeing, can you provide a screenshot?
I got same problem here but the game take me to the loading screen or the game crashes i have talk to Xbox support but they said talk to mojang the problem started for me for 2 days ago wanna play on my worlds im on Android i have try to unstall the game and download it again but nothing works
When I try to log in to Xbox live it just crashes. But your so close to fixing it.
@Mega_Spud Ok, nevermind, the issue apparently resolved itself for me. But, it was giving me the same error message as a lot of other people, it was giving me this error message before "we tried to sign you in to your microsoft account, but something went wrong" For some reason it's fixed now?? Lol.
Jimmy van de Peppel - Ok thanks for the information.
(Also, please limit the number of edits you save in a comment, each time you edit and save, it sends a notification email to everyone watching the bug report.)
Jimmy van de Peppel: Please try to avoid repeatedly editing comments, as each time you save it causes a notification email to every person watching the ticket. You can check what you've written by using the "Visual" selection under the comment entry text box. It appears that you're trying to ping Mega_Spud by using the special syntax that links to a Mojira user account. That really isn't necessary and doesn't cause a ping or notification, but as info, the syntax for that is to precede the Mojira username (not the full name that appears in comments) with a tilde (~) and enclose it in square brackets. So what you were looking for was "[ ~Mega_Spud]" but without the space before the tilde.
Sorry, I literally made my account today, so I didn't know that was the case.
Not working here i just update the game to 13.0.5 on Google play store but i cant sign in to my Xbox account