Character Creator not saving created skins after restart
When I create a character in the character creator and close the app, the character won't be saved and I would have to redo the whole thing again
Linked Issues
is duplicated by131
BDS-2145My created charater disappears even if saved also it changes to steve sometimes alex please fix itDuplicateBDS-2286Character creator not working and skins not loading DuplicateBDS-2421Characters skins don’t loadDuplicateBDS-2495Every time I play Bedrock, I have to reassign and re-customize all of my skinsDuplicateBDS-3816Character creatorDuplicateBDS-12229Every time Minecraft is closed and then reopened all the skins are goneDuplicateBDS-12236Whenever I leave the Minecraft app it deletes my skins that I have saved.DuplicateBDS-12241Minecraft keeps deleting the skin I've made DuplicateBDS-12245My custom skins don't show upDuplicateBDS-12257Please help me with this bugDuplicateBDS-12620Skin would be different than what players would've had for the character they createdDuplicateBDS-12806My skin does not save!!DuplicateBDS-13833skinDuplicateBDS-14207Avatar deleted DuplicateBDS-15554my costomized skin that was base on Minecraft items is not showing ingame Duplicate
MCPE-53156Skin won't saveDuplicateMCPE-53817New skin editor doesn't save edited skinsDuplicateMCPE-54393Custom skins will not save I tried 3 timesDuplicateMCPE-54451Character Creator doesn’t save skinsDuplicateMCPE-54720Skin Creator Bugs!DuplicateMCPE-54960Skin Creator does not save once you quit the gameDuplicateMCPE-56393Custom skins getting deletedDuplicateMCPE-56811Character won’t save after editing DuplicateMCPE-57422the character creator contiously erases my custom charactersDuplicateMCPE-57697Character creator DuplicateMCPE-57800CHARACTER CREATORDuplicateMCPE-58240Character Creator skin failing to load, deleted.DuplicateMCPE-58346Character doesn’t saveDuplicateMCPE-58444My custom character doesn't save after leaving minecraftDuplicateMCPE-58935Character 3 is not saved in Character CreatorDuplicateMCPE-58986Custom Skins GlitchingDuplicateMCPE-59034Skin Bug: Skins not savingDuplicateMCPE-59052Characters have to be recreated Everytime I sign in to a game. The character I saved on my account does not apply when I sign into a game. DuplicateMCPE-60051Skin creator not saving skins properlyDuplicateMCPE-60438skins that you create or own get deleted when i log offDuplicateMCPE-66113A problems with personal skins? DuplicateMCPE-67117Game doesn't save skins after creating a custom one on Character Editor.DuplicateMCPE-67512my skin is constantly changing randomlyDuplicateMCPE-67746Custom Skins get lostDuplicateMCPE-72947custom charactersDuplicateMCPE-73012When you create a character with the character creator and it says it savedDuplicateMCPE-85626Skin creator resets skin after closing mcDuplicateMCPE-86134Skin Deletion ProblemDuplicateMCPE-87025Skins Deleted FrequentlyDuplicateMCPE-87178character number three from the character selection disappearsDuplicateMCPE-87342Custom skins on Xbox one don't save DuplicateMCPE-87438character are esased when you sign back onDuplicateMCPE-87521Skins ResetDuplicateMCPE-90689All skins resettingDuplicateMCPE-91066Skins Not SavingDuplicateMCPE-95036Characters Creator Skins Don't Save After Quitting Game DuplicateMCPE-96339 Skins are resetting !DuplicateMCPE-96465Skins created on character creator are deleted when reloading the gameDuplicateMCPE-100465Character Creator doesn't load objectsDuplicateMCPE-111212Skin ErrorDuplicateMCPE-115619Custom skin as Steve/AlexDuplicateMCPE-118380When I enter the creator/profile and change my character and then logout my character is not there. (for character's like on skin seed) DuplicateMCPE-119454Skins change after restarting appDuplicateMCPE-120533My Minecraft skins have been deleted. I've tried to get it back but they are default now.DuplicateMCPE-120617Custom skins do not save or syncDuplicateMCPE-120655Ok so I reload The game, and then my skins reset.DuplicateMCPE-120672when you exit from minecraft the custom skin is not saved and you have to put it back in version 1.16.220.51 bedrockDuplicateMCPE-121312Skins deleted when entering app on mobileDuplicateMCPE-121318Skin BugDuplicateMCPE-121320Character Creator Skin Not LoadingDuplicateMCPE-121324Creater Character Skins DuplicateMCPE-121326Skins BugDuplicateMCPE-121327My character reset to default everytime I open the gameDuplicateMCPE-121332Skins deleting after logging out and they are back to Steve and Alex skinsDuplicateMCPE-121348Character Creator skins Not LoadingDuplicateMCPE-121350PS4 Bedrock edition/potentially other platforms may be experiencing Missing custom skin slots/saved skin slotsDuplicateMCPE-121352My skins keep getting removed even though Im on my own worldDuplicateMCPE-121355Skin deleteDuplicateMCPE-121357Skins not loading inDuplicateMCPE-121363Character creations are resetting to defaultDuplicateMCPE-121370Skin Loading IssueDuplicateMCPE-121375This bug mostly has to do with skinsDuplicateMCPE-121376Charactor Creator Defaults To Default Skins Upon Opening GameDuplicateMCPE-121377Custom-skin glitchDuplicateMCPE-121396The skin is forced to become the default skin when the Nintendo switch is started.DuplicateMCPE-121420Characters WipedDuplicateMCPE-121482Skins getting erased after updateDuplicateMCPE-121561Skins disappearing DuplicateMCPE-121562Avatar Won't Load.DuplicateMCPE-121588Skin wont save on switch DuplicateMCPE-121638Import Skin DuplicateMCPE-122129My minecraft skin turns into steave skin every time I leave minecraft DuplicateMCPE-122130can you please fix your silly mistake i saved my skin and i went to play my Minecraft my saved skin just disappeared can you please fix your mistakeDuplicateMCPE-122139Character problemDuplicateMCPE-122145Skins are not loading. This is happening every couple of days. It seems to occur with marketplace updates DuplicateMCPE-122147 Characters from character creator are not saved.DuplicateMCPE-122176Characters were deleted after exiting gameDuplicateMCPE-122177skins being erasedDuplicateMCPE-122182Resetting of ProfilesDuplicateMCPE-122327 Everytime I log in to minecraft, My skin got reset!!DuplicateMCPE-124215Skin become default after restarting MCDuplicateMCPE-124315Custom skins don't save when you exit the gameDuplicateMCPE-124534Log onvand log off skinDuplicateMCPE-124591My skin changed into steve when i relog minecraftDuplicateMCPE-124628Skins resettingDuplicateMCPE-124635When you make a character creator skin on the main menu then go into your game then it resets to Steve SkinDuplicateMCPE-124827Skin not rememberedDuplicateMCPE-124948An imported Skin will be back to a Steve skin when you restart the AppDuplicateMCPE-125541Profile choiceDuplicateMCPE-125729Non-saving custom skinDuplicateMCPE-126041Skin changes back to Steve/Alex whenever the game startsDuplicateMCPE-126414Skin problemDuplicateMCPE-127389invisable player DuplicateMCPE-128816Skin resets to steve when you quit MCPEDuplicateMCPE-128834Custom skins reset when app is closedDuplicateMCPE-129309Skin Giltch when I leave the game skin changeDuplicateMCPE-129408Won't save character edit. DuplicateMCPE-130109Character Avatars DeletedDuplicateMCPE-130161SkinDuplicateMCPE-136266Skin is being resetDuplicateMCPE-152378Customized Skin changes back to standard Steve Skin after every log outDuplicateMCPE-155921Character customization resets completely when I loginDuplicateMCPE-156475Skin not savingDuplicateMCPE-156967Skin resets everytime we open MinecraftDuplicateMCPE-159410Skins bug whenever I joinDuplicateMCPE-161709Custom skins desapear.DuplicateMCPE-162347Character creator skins do not load or saveDuplicateMCPE-162918My skin always resets to the stupid default oneDuplicateMCPE-164214Minecraft dressing room charactor reset to default.DuplicateMCPE-165060Custom skin resets everytime i reload onto Minecraft Ps5DuplicateMCPE-165091Custom character creator bugDuplicateMCPE-165215Skin DeletedDuplicateMCPE-178075Skins just deleted after i leave gameDuplicateMCPE-179356I keep creating a character only for it to be completely ereased when I re-log into my minecraft bedrock editionDuplicateMCPE-181655Bedrock characters get deleted randomlyDuplicateMCPE-181817Customized avatar resets to a base skin after each dayDuplicate
![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
- Unresolved
Thad- 148
- 65
- Confirmed
- 274341
- Multiple
- Android 9
1.19.40.24 Preview - 1.21.20
1.19.40.24 Preview 1.17.30.20 Beta 1.17.10 1.16.230.54 Beta 1.16.220 1.16.220.52 Beta 1.16.220.51 Beta 1.16.210.51 Beta 1.16.0.57 Beta 1.16.0.58 Beta 1.16.0.55 Beta 1.14.0.4 Beta 1.14.1.3 Beta 1.14.1 Hotfix 1.13.0.18 Beta 1.13.0 1.14.1.2 Beta 1.14.0 1.14.30 Hotfix 1.14.60 Hotfix 1.16.0 1.16.1 1.16.10 1.16.20 1.16.40 Hotfix 1.16.201 Hotfix 1.16.210 1.16.221 Hotfix 1.18.10 1.18.31 1.19.0 1.19.10 1.19.21 Hotfix 1.19.22 Hotfix 1.19.31 Hotfix 1.19.41 1.19.50 1.19.60 1.20.51 Hotfix 1.20.62 Hotfix 1.20.81 Hotfix 1.21.20
Created Issue:
Character Creator not working
When I create a character in the character creator and close the app, the character won't be saved and I would have to redo the whole thing again
![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
Character Creator notworkingCharacter Creator not saving created skins after restart
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
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Just opened MCE and received Failed To Load Character messages. Opened Minecraft and same message there as well. Now my created skin is gone again
My existing character got deleted today after I downloaded an update in the app. It's now just an Alex skin. I've been using my skin for a few weeks now and now it's gone :c
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Minecraft 2020-01-11 16-54-28.mp4
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Still affects 1.16.1 On The Switch
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BDS-12234
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-53398.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
Quick Links:📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-53398.
Please add a vote and any new information to the main ticket, which will be updated accordingly.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
Quick Links:📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Alright, so, my friends and I in this discord server were creating a simple Deltarune Role-play Map that was run on an iPad with the latest updates and edition of Minecraft. We were already maybe 4/5 of the map, in which we textured most blocks and used add-ons.
But here's the thing. in the latest edition of Minecraft, the Fox mob was added, along with some bug fixes, including the Duplicating Dragon glitch included in the report from MCPE-55028 being fixed completely. But some things were now broke in the latest edition, including... the Character Creator at MCPE-53398, Pillagers in the End at MCPE-51490, and People having other skins at MCPE-55658. But this one just occurred to me.
When I or my friends, which are all on different devices, go near the direction of the portals or anywhere near the chunk of which they are loaded in, their or I's Minecraft client crashes.
I don't have much proof that this could happen to other players when using Nether Portal blocks in the end... but all I know is that this must be fixed.
It's so weird...
Updated to the correct duplicate issue, MCPE-53398
Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated. If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links: 📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated. If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Duplicate of MCPE-53398.
Duplicate of MCPE-53398.
I experience this exact issue, and I think this is the same underlying issue as MCPE-53398, but many of the reports are not clear about whether internet is connected when trying to save or load a skin.
In the 1.14.20 hotfix opening Minecraft without internet connection now gives me an error message with "-9" as the detail. In the character creator it shows purchased and custom skins as "unable to download" with a button to try downloading again. If I edit a character and try to select a classic skin, the game will hang and has to be closed by pressing alt+F4 (Windows 10).
Thank you for your report!
We're already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated. If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Duplicate of MCPE-53398.
Sounds like maybe your internet is not connected? Character creator only works if internet is connected.
Further, if you create a skin, close the game, and then reload the game when internet is not connected, the skin will appear to be gone. If that's your problem, it is a duplicate of MCPE-53398.
Duplicate of MCPE-53398.
Duplicate of MCPE-53398.
Duplicate of MCPE-53398.
This could be related to MCPE-53398. In my experience, the character creator does not function if you lose internet connection. Is it possible you are losing internet connection intermittently, or can you always reproduce this bug on certain screens with a stable internet connection?
Each bug should be reported separately. FWIW the leather armor looking white was patched in 1.14 I think, and armor stand despawning would fall under MCPE-21416. Torch light often does not diffuse properly across chunk boundaries, there are many bug reports on that out there that don't seem to have gotten moderator attention yet. Character creator "deleting" saved skins is covered by MCPE-53398.
Is this related to MCPE-53398? It seems like the same behavior. Especially if the underlying issue is the game trying to verify something online (through the Microsoft account?) and not being able to for locally saved packs.
Thank you for your report!
However, this issue is a Duplicate of MCPE-53398.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
However, this issue is a Duplicate of MCPE-53398.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
However, this issue is a Duplicate of MCPE-53398.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
However, this issue is a Duplicate of MCPE-53398.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
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Thank you for your report!
We're actually already tracking this issue in MCPE-53398, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53398, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Duplicate of MCPE-53398
This issue has already been reported. Duplicate MCPE-53398.
You can add additional information or just vote for the solution to this problem in the specified report.
This issue has already been reported. Duplicate MCPE-53398.
You can add additional information or just vote for the solution to this problem in the specified report.
This issue has already been reported. Duplicate MCPE-53398.
You can add additional information or just vote for the solution to this problem in the specified report.
This issue has already been reported. Duplicate MCPE-53398 and MCPE-48036.
You can add additional information or just vote for the solution to this problem in the specified report.
This issue has already been reported. Duplicate MCPE-53398.
You can add additional information or just vote for the solution to this problem in the specified report.
To display skins:
In Settings > Profile, is "Only Allow Trusted Skins" enabled? If so, does disabling it fix the issue?
And the problem of resetting skins is reported in MCPE-53398.
You can add additional information or just vote for the solution to this problem in the specified report.
This issue has already been reported. Duplicate MCPE-53398.
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Does MCPE-53398 describe your issue?
This ticket will automatically reopen when you reply.
James, MCPE-55815 is simmilar but I'm pretty sure it's MCPE-53398, Isaiah, could you confirm?
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This issue has already been reported. Duplicate MCPE-53398.
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However, this issue has been temporarily closed as Awaiting Response
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Thank you for your report and for being so dedicated to Minecraft!
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![[Mod] Avoma](../../../data/avatars/users/86198.png){kind=small}
Duplicate of MCPE-53398.
Duplicate of MCPE-53398.
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It looks like this two issues: MCPE-53398 and MCPE-78206, right?
Resolving this ticket as a duplicate of MCPE-53398 then.
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Reopening the ticket as MCPE-53398 is not the same issue.
- This ticket is about skins from custom skin packs, not the customizable skins created in the character creator
- The skin is being saved, it is just failing to load. You can get it to load if you follow the steps in the "Notes" section
- This issue only occurs in 1.19.0.24 Beta and later
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This may have happened to me. I lost all of my customized characters on two accounts this week. Each account is usually only used on one computer, one is occasionally shared between the devices. I left a comment describing on MCPE-53398 because I'm not sure whether they were lost between loads of the game (that bug) or while the game was running (this bug). The reset of all my characters seems to coincide with a character creator UI update that was pushed out on June 1.
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I have just learned that Mojang diagnosed three distinct problems that could cause this issue and fixed two of them more than 2 years ago. The third problem was determined to be the same one causing MCPE-53398, and they're currently tracking it under that report.
Since Mojang is no longer tracking any possible cause under this report, I have no choice and must resolve this as Fixed, but I'm aware that there are still a few of you still waiting for a fix that works for you. What you should do at this point is to start watching MCPE-53398 for further developments. You might also want to comment with any additional information that hasn't already been mentioned there.
If, after viewing MCPE-53398, it's clear to you that that report describes a different problem from the one you're experiencing, please search for a report that does, and if you can't find any, create a new report. Take care that you describe your problem with enough details that it's clearly different from MCPE-53398 or any other bug report that describes a similar problem, so your new report won't be simply closed as a duplicate.
This bug is present on xbox. If you choose a classic skin (skin pack) in the character creator on the next load it will forget the skin used ojnthat character and replace with default steve or alex. This is worse than it was in 1.12.2 when most of the time you would have to wait until after sync to see the correct skin, now you have to wait until after sync and then manually set it every time.
Is this still an issue for players in the latest beta version?
I'm having this issue on IPAD 6th generation IOS is up to date. Using bedrock 1.13.0 released.
I'm not sure if this is the right place to post this as the bug says its bedrock but its dealing with version 14 beta?! Maybe I'll keep looking.
No other major bugs so far.
Still a problem. On Xbox One X in the latest Beta.
Still affects 1.14.0
This happens on Windows 10 as well
Happening on latest ps4 version as well
Yaa , this problem is still not fixed on android.
XBox1: v1.14.1 (and previous versions on XBox). Saving either a free or purchased skin is spotty. Every now and again it will reappear, but mostly always needs to be re-chosen.
Switch: v1.14.1 Have had to recreate custom character every time, although the creator always says my chara is saved. Weird that I never know how many Steves I'll see appearing in my chara slots when I return to recreate. Once a Steve appeared in 4 of the 5 slots. Today, the chara I made yesterday reappeared (couldn't get her in her correct clothes, though)! So did the correct version I made several days ago!? Hope at least one of them stays.
I believe
MCPE-53887,MCPE-57697,MCPE-57800,MCPE-58240,MCPE-54706,MCPE-59967,MCPE-59837,MCPE-58935,MCPE-61021, and probably alsoMCPE-54953are duplicates of this.Basically the character creator only functions if your internet connection is active and does not intermittently lose connection. I think it is saving characters only to your xbox live account and not to the local device. If you open Minecraft while your internet is not connected you will get a default skin, and if you then enter character creator all your skins will be blank and you have to recreate a skin to even exit the character creator to play the game. I am uploading a video of myself stuck in the character creator. I had to use Alt-F4 to close the game (Windows 10) in order to get out of the character creator.
(Note that although in the video it is giving the "Multiplayer restricted" message, I was playing single-player in a local world. My internet was not connected when I opened Minecraft and it defaulted to Alex. I initiated internet reconnection and began playing in the world, then after a few minutes tried to load my normal skin, and got stuck).
Minecraft 2020-01-11 16-54-28.mp4
Also won't let me reload this char is still broken and it's annoying.
add the all-versions label to this report as this is across all platforms
https://bugs.mojang.com/browse/MCPE-61021 is absolutely not a duplicate of this bug. The end result may be similar, and they may have related fixes, but it is not the same issue.
Agreed
Can anyone confirm if this is still an issue in the 1.14.20 hotfix?
The description of
MCPE-55278, which is fixed in this update, seems similar enough to me that I suspect these could have had the same or related causes. I have just tested opening the game without internet connection and was greeted by a strange error message and my custom and downloaded skins being unavailable. I was able to still choose the unloadable skin slots in character creator, exit, and play in a world, with my appearance reverting to Alex or Steve. After exiting Minecraft, reconnecting internet, and reloading, all of my skins/characters came back. So, I am thinking this issue is partially fixed. This was on Windows 10 pc.@GoldenHelmet
Hi, yes! I can confirm that it's still an issue. In fact, right now, the character creator freezes the game whenever I try to create a custom skin. It's extremely annoying and is ruining the experience for me and my sister.
This is on PS4.
My character doesn’t have arms and also it’s hat is not on his head
I'm still having this problem on PS4, as are two of my friends - skins fail to load, customise character section is completely blank, and skins can't be selected or bought from the store or from owned packs. Fed up at this point, it's been bothering us every single time we play
This is also on switch and is extremely infuriating!
*Affects Version/s:*1.14.32.1
*Fix Version/s:*None
Labels:
None
Environment:
XBox, Switch, and mobile versions
Confirmation Status: Confirmed
Description
Every time I load Minecraft on a different system, all my characters are lost. What I mean is the skin. So, say I load a fun skin like the shark from the Beasts skins. I play on my XBox One and save and close for the night. Then, I load Minecraft on my phone the next day (or on my Switch), and try to switch my character back to the default girl (bumblee bee shirt and pigtails version of alex) I usually play with, but she's gone. I switch back to my XBox to load her up, because she definitely was there last night, but nope, she's now confirmed to be deleted from there as well. This happens a LOT. I created a fun blue character on the switch, loaded it up on my xbox, and the next day she was gone after I played my bumblebee shirt default girl. This is really frustrating because now I have to go back in a recreate my character EVERY DAY before I start playing. Can I please get those hours of my life back?? lol not really, but please fix this bug it's super frustrating.
Same issue on Bedrock Xbox one x. Character skin resets to Steve or Alex default despite recreating custom skin in character edit every login.
same issue on xbox one, windows 10, and ios
This is still a problem on Xbox One I can't recreate my skin because the character creator won't load any items and the Marketplace Sun-Times won't load you fixed it in one of the nether bettas but you broke it again.
Still affects 1.16.1 on the switch really frustrating
This seems to happen a lot when switching between Minecraft and Minecraft Earth
This is still happening on Xbox One X as of version 1.16.20. Sometimes it deletes one created character back to Steve or Alex, sometimes it's 2 or 3 created characters back to default. 08/15/2020
This is now happening on Switch after last version update 1.16.210
Custom Skins that were there were replaced with Steve or Alex
Updating the Skins does not get saved after closing out of the game.
This seems to have appeared to a lot of people in 1.16.210, including me and my friends.
The same as I have on PS4. I log in and cannot access the store. The characters are also reset every time I leave Minecraft. Before all of this, I had downloaded Minecraft again to play it, and I saw this!🙁
Definently happens in 1.16.210, I'm on FireOS (Amazon) and so far it happened every time I logged in after March 14
This is now happening in 1.16.210 on my iPad. A custom character I've had for a while is now gone and now no custom characters are saved whenever I log out and back in.
This started happening to me on Windows 10. Even though I edit the skins they reset every time I restart the game.
I have had that problem yesterday, but It appeared to be a temporary server issue.
The issues you were having yesterday was a temporary Xbox Live server issue (as mentioned by Hayden) that has since been fixed
And why isn't the bug even fixed?
Please see the Bug Tracker FAQ for answers to these kind of questions.
I have this issue on Nintendo switch. However mine at times will not remember my Steve profile skin color and every time I play it alternates the chosen profile for me between Steve and Alex. I just wanted to put my info in on this to show support for fixing it.
@RAC: You can show that you are affected by a bug and want it to be fixed by clicking "Vote for this issue" at the top right. Please do not add comments just to say "me too." Comments are for adding information that might be helpful in reproducing, fixing, or working around the bug.
Similar issue, may or may not be related.Bedrock v1.16.221Win 10 PCAll saved characters within Character Creator reset to Steve after (de)activating a texture pack.I am able to successfully save characters in the creator and they are only deleted when changing texture packs (that I've found so far).I've maintained internet connection throughout and have closed and reloaded Minecraft multiple times but the saved characters are all gone. See attached screenshots.I first noticed this in the release 2 prior to this one and I've now confirmed it happens only when activating or deactivating a texture pack – even ones developed by Minecraft from the Marketplace.Please let me know what additional information I can provide to help with this issue. I'm happy to do some testing, send screen records, etc.Thank you![^Screenshot 2021-05-22 123607.png]Please disregard, I realized this was user error. The added pack was preventing everything but the default Steve skin from showing. Removing the back revealed nothing was actually deleted or missing.
Now to find a better way to identify chunks...
Confirming presence in 1.17.30.20. Neither Steve, Alex or the third character can be edited for use in more than one game session(when you log out of the app the data is lost). I also get a glitched version (wrong skin colour) of Steve on loading.
No longer affecting me since updating to 1.17.30.21. Thank you.
Issue Still affecting Windows 10 version in v1.18.12
1.18.33
Still broke. And what was the point of the clear cache button? Not seeing that it makes a difference.
Just to recap, when offline on the Nintendo Switch platform there is no ability to select a character. Even to switch between Steve or Alex requires a complete shutdown and restart of the game. The Character Creator menu screen shows five (5) ghost images. No buttons function on this screen. Even skins in downloaded worlds are unavailable. So I cannot access any of my paid content.
Of all the bugs I've seen, I have only reported on a few, but this is the one that got me to create an account in order to post to these threads. It has been open a long, long time.
I experienced this bug for the first time on both of my accounts this week. I use each account on a separate computer. On both computers I opened Minecraft to find that all of my characters made in the character creator had been deleted. Most of the characters had been used unchanged for months without issue. On one account there was one skin from a marketplace world that was still saved. The deletion seemed to coincide with an update to the character creator UI and the following pop-up screen now showing whenever I go into the character creator:
Occurs in 1.18.31. Periodically the character creator skins that were saved reset altogether, and do not appear when checking multiple platforms.
After further review, it appears that almost all of the unlocked (paid and achievement-based) options are intermittently unavailable. Even some of the free, base options are missing, including colors.
Running 1.19.22 on Nintendo Switch, and this has been an issue since the catastrophic 1.18 earlier this year. Deleting game data, uninstalling, and reinstalling while logging out and back into the microsoft account fixed it back then, but I shouldn't have to do that EVERY TIME I start up the game. A fix needs to be found and soon!
Bug still not working for 1.19.40. I tried resetting/deleting and uninstalling the game like a previous user tried in 1.19.22 but not fix within that regard.
Windows 10 is the platform I used.
This is a very annoying bug. I just use a skin from the marketplace and I have to re-select it almost everytime I play. This started happening to me when they added more default characters that I can guarantee no one uses.
Every time I log into the most recent stable version of bedrock on PC, the custom character in the third slot is overwritten with Makena. I re-do the character, save, log off, switch to another PC, and it happens again.
I've had this issue for so long and it's made me not want to use the creator at all because I know it'll corrupt if I breathe too heavily.
How has Microsoft not figured out a way to back up character creator?
[RANT START]
Why is Bedrock so buggy that Switch has a random chance to just not log you in and you just have to hope it works?
Why is Bedrock so buggy that mobile has a chance to just stop me from logging in unless i'm screen recording?
ik this is unrelated but the next bedrock update should entirely focus on fixing usability issues like these.
and revamping switch entirely, as is it's almost impossible to even play a lot of the time for seemingly no reason
[RANT OVER]
It’s a shame they haven’t fixed this since 2019 and any new ticket submitted about this gets marked resolved and referred here with no solution.
A game shouldn’t have so many issues on just the main menu. It makes me not want to play. I not only have the skin deletion issue but also my purchased items sometimes just don’t show up until I go into marketplace and back out or restart several times. I also have to log in to my microsoft account every time I start the game.
This is a basic feature of play and still does not work on PS4. It’s poor service to not sort this out by now.please get on it.
I've recently started experiencing this bug in 1.21.30.
If I import a skin from a .png file and select it then restart the game, my skin will reset to the default Steve skin, however, if I select a skin from the marketplace then restart the game, my skin will stay as the one I selected.